July 07, 2025
You've heard the phrase: You get what you pay for. This is especially true in the world of IT.
At first glance, a budget-friendly managed IT service might seem like a smart choice: lower monthly fees, basic support, and maybe some cybersecurity features included. But look closer, and hidden fees, limited coverage, and overlooked exclusions often emerge—costing you much more over time.
After years of analyzing IT contracts for small businesses, we've repeatedly identified the same pitfalls. Here are five common ways "budget" MSPs cut corners, and how those shortcuts can turn into expensive problems for your business.
1. Insufficient or Missing Cybersecurity Measures
Simply having basic antivirus software is not enough to protect your business.
Yet many low-cost IT providers stop there—no two-factor authentication, no advanced endpoint protection, no employee training, and no backup defenses if threats slip through.
Why is this critical? Cyber insurance providers now require robust cybersecurity protocols before issuing policies, and without them, your claims may be denied after an incident.
We've witnessed businesses face tens of thousands in losses because their MSP failed to implement the necessary protections mandated by their insurance. This isn't IT support—it's negligence.
2. Incomplete Backup Solutions That Risk Your Data
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these platforms offer only basic backup capabilities and are not designed for comprehensive disaster recovery or long-term data retention.
Budget or inexperienced IT providers often neglect backing up cloud apps, CRMs, and third-party systems, leaving vital data vulnerable. Even more concerning, many lack immutable backups, a critical requirement for many cyber insurance policies.
Think your backups are secure? Ask your current provider exactly what is—and isn't—being backed up.
3. Hidden Charges for On-Site and After-Hours Support
A common tactic is to advertise a low monthly fee, then add extra costs whenever you require support outside regular business hours or need an on-site visit.
We advocate for transparent, flat-rate pricing. However, many providers exclude on-site visits, after-hours assistance, and emergencies from their base fees to charge you more later.
This approach makes you hesitate to call for help, causing delays that increase downtime and ultimately cost you more.
4. Lack of Support for Vendors and Third-Party Devices
If you experience issues with your phones, internet, or security cameras, some IT companies will simply say, "That's not our responsibility."
They may even charge you by the hour just to coordinate with other vendors. And if your printer or other hardware isn't on their approved list, they might refuse assistance altogether.
We provide comprehensive vendor coordination and full network support for all technology connected to your business, because problems can come from many sources.
5. Unseasoned Technicians and Lack of Account Management
A major warning sign is a "one-person operation" or a company employing entry-level technicians on 1099 contracts without a strategic support plan.
With budget MSPs, you might receive reactive help, but not proactive guidance.
What you deserve is:
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A dedicated account manager to develop your technology roadmap
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Regular proactive assessments of your cybersecurity, compliance, and backup health
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Forecasting budgets and planning upgrades
● A trusted advisor who goes beyond just handling support tickets
Final Thought: If It Sounds Too Good to Be True, It Probably Is.
Many small businesses remain unaware they're underprotected until disaster strikes—be it ransomware, server failure, or hefty compliance fines.
By then, the damage is often irreversible.
If you want IT services that genuinely safeguard your business, look beyond the sticker price. Ask tough questions, demand clear answers, and avoid contracts that leave you vulnerable.
If you're curious about what your IT contract might be missing, let us review your network. We'll evaluate your current IT setup at no cost, identify any gaps, and provide straightforward, jargon-free advice on how to strengthen your defenses.
Click here or call us at 610-433-1000 to schedule your FREE Consult.
