About Us
Team up with a family-owned MSP with a half-century of community-focused experience. For our clients in the Lehigh Valley area, we’ll ensure the same professional and responsive service we’ve been offering since 1968.
You know that feeling of frustration when you waste hours of your day attempting to solve mundane problems that take you away from what you really want to (or should be) doing?
We get it. As business owners, we've reached our wits end countless times dealing with the grind that comes from running a profitable and operationally sound company. After nearly 60 years, we'd like to say we've seen just about everything.
Our business is to alleviate your technology stress so that you can get back to YOUR business. We do that through reliable, friendly, and hands-on service, comprehensive protections, and forward-thinking strategic planning. We care for your tech investments the way you'd want to if you had the time, expertise, and unlimited funds to do it yourself.
So How Did We Get Here?
1968
It all started with our patriarch George M. Bubernack, who started the company in 1968 out of his garage, repairing and later selling audio equipment. ET&T eventually became the first Mitel dealer in Pennsylvania and built the business installing and maintaining these phone systems.
1985
George's son, Michael Bubernack, begins working in the family business.
2001
Michael and his wife Fusun officially took over and began to write the next chapter. Recognizing a shift in markets, evolving ways of working, and the perpetual need to "do more with less" - they began investing in new solutions and services that matched long-time customers' needs. Today, Mike will proudly tell anyone that he's never been more excited to be a phoneman thanks to the "Wild Internet Exchange." (Ask him about it!)
2025
We wouldn't be here without the incredible team of experts that have built ET&T's legacy. Dave, our current Vice President, got his humble beginnings in the ET&T stockroom over 40 years ago. Tracy, our Executive Assistant has been cheerily greeting and assisting customers for over 25 years. Our Project Manager, Tyler has been coordinating installations and on-site visits for our local customer base for over 15 years. Jay, our Senior Field Engineer has been installing and servicing business phone systems for 15 years. Across the company, our team has a collective 200 years of experience and service.
Today, ET&T continues to be led by Mike and Fusun alongside their daughters, Merjan and Sirma, the 3rd generation of family leadership. Our commitment will always be reliable, friendly and knowledgeable service, no matter what the technology and communications landscape may be.
Awards and Recognitions
Honors Presented by the Following Organizations
Modern IT Without The Overwhelm
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Learn 9 quick wins to reduce daily tech friction, plus what to look for in an IT partner who respects your legacy and empowers your future.
Meet the ET&T Team
Duncan
Chief Morale Officer
Join Our Community of Satisfied Customers
With hundreds of loyal clients partnered with us for over a decade, we've had the privilege of providing reliable, responsive technology support to businesses, from staples in our community to pillars of the Pennsylvania government.
A trusted partner in helping us stay on the forefront of innovation
We serve some of the most vulnerable members of our community, and reliable technology is key to delivering on our mission. ET&T has been a trusted partner in helping us stay on the forefront of innovation, ensuring our systems run smoothly and efficiently. Their team truly understands our needs and provides solutions that support both our operations and our growth.
Susan Kopystecki
Executive Director
The best technicians I have ever worked with
We have never had a bad incident with ET&T's customer service or technicians. They are always helpful, courteous, and willing to do whatever is needed to get the job done. We have had the privilege of working with ET&T many times, and I can honestly say that they have some of the best technicians I have ever worked with.
Mike McGrann
Senior Technical Engineer
Exceeding Expectations With Amazing Service
"From start to finish, the response from ET&T is beyond what we had expected. We explored all options together to create a system that was perfect for our organization, as well as our budget. ET&T practically did everything for us and made the transition very easy and not stressful. And the training they provide is amazing. The entire team is patient, walks us through every process, and immediately answers all our questions. BEST...DECISION...EVER!"
Lisa Lange
Office Manager
No Other Telecom Group Delivers this Level of Attention
Meet with ET&T, hear what they have to say. They were hyper-focused on helping us and not trying to just sell us their product. From the very first meeting all the way through to the installation, I have not been involved with another telecom group that delivers their level of attention. ET&T now provides us with systems that allow our business to successfully navigate the post-covid world. The knowledge and experience they bring to the table has really raised the bar.
Ron Keck
Technology Delivery Manager
Exceed Expectations & Deliver a High Level of Attention
Our new phone installation was very efficient and professional. Everything was ready for our installation date, we had no lapse of service, and our staff love the new phones. I also want to mention that our technician did a fantastic job! He had to do some troubleshooting and was able to quickly resolve the issues. I honestly appreciate how smooth this entire process has been. Thank you ET&T, for exceeding our expectations and delivering a high level of service.
Michelle Carrol
Assistant to the Borough Manager
Efficient, Innovative, and Valuable Technological Assets
"Working with ET&T has been a rewarding experience, and I have full confidence in their ability to deliver outstanding results. The solutions provided by ET&T have significantly enhanced our ability to streamline processes and accomplish tasks efficiently. Whether it's through their innovative software or hardware offerings, ET&T has empowered our team to work smarter, not harder."
Pamela Heard
Township Secretary/Treasurer
Consistently Excellent Service & Problem Resolution
Our calls were not going to voicemail and we needed someone to figure out why. ET&T's technician showed up on schedule and got to work on finding the problem. Even though it turned out to be an issue with our phone service provider, he identified the cause and made sure it was correctly resolved. We are very happy with the excellent service consistently provided by ET&T.
Wanda Stackhouse
Records Manager
Exceptional Response Time and High Level of Service
ET&T has been updating and upgrading our telecommunication system since 2006. They also handle our IT network and provide us with a seamless work environment which permits us to securely work from anywhere. Their response time and level of service have always been exceptional whenever we need them.
Bryan Dunlap
Director of Finance
Appreciate the Professionalism, Expertise and Personal Commitment
We did a telephone system reboot to accommodate the deployment of a new firewall. I write to commend Jay for insuring this was a seamless and efficient process. Jay's professionalism and expertise is matched only by his sincere concern for the customer. This level of service is a big part of what we appreciate about ET&T!
Michael Nagel
Director of Project & Facility Management
Complete, Consistent and Continuous IT Services
Reliable IT is essential for us to operate our business. We need it to work seamlessly without any disruptions and be handled with care. This is exactly what ET&T consistently delivers. They excel in communicating with our over 100 count staff and helping everyone quickly overcome any unique IT challenges. We not only utilize them for our IT management and monitoring, but also other technology related services like cabling, infrastructure, and hardware improvements across our area locations. They deeply understand how we operate and provide us with on-time and on-point service. ET&T always delivers what they say they will.
Dave Fagerstrom
CEO
Quick, Thorough, and Courteous IT Professionals
"Working with Hugh is an excellent experience. When he set up my new work PC, he was quick, thorough, and courteous. He made sure to retrieve and reinstall all the programs I typically use and made sure I was comfortable with everything before he left. He even reorganized the cords under my desk for efficiency! Over the years I've worked with many IT professionals and Hugh is by far the best."
Beth Burns
Marketing Manager
Our service has been outstanding!
ET&T has helped us update to modern technology. They have been friendly, knowledgeable and their response time has been excellent.
Melissa Wehr
Township Clerk