ET&T: Your Trusted Partner in Managed IT Support Since 1968
For six decades, ET&T has provided the same great service to our community in the Lehigh Valley, blending cutting-rate technical expertise with the unyielding customer service of a women-owned, family-run business that truly cares. Our business comes down to three guarantees: that all support requests will be responded to within 15 minutes, that joining ET&T is a painless and comprehensive process, and that you're always treated honestly with transparent pricing and strategically-positioned delivery of services.
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Common Concerns About Managed IT Services (And the Reality of Working With ET&T)
It's too expensive. Being able to plan your monthly IT spend gives you so much more financial control than if you're just getting support when things break, and our tech guidance is designed to give you the support you need while keeping costs low, so you're often spending less than without a dedicated tech partner. The sweet spot for IT cost is about 5-8% of a business' annual spend, and part of our service is helping you stay in that proper range.
IT is so overwhelming. Just because your business relies on your network and computers working doesn't mean you need to be an expert on the fine tuning and troubleshooting of every detail. You deserve an IT partner who quickly fixes issues, without a jargony lecture on the technicalities. Your IT should just work. And with ET&T's managed IT support, you get friendly service from approachable engineers who live and work right here in your community.
All IT providers are the same. We know the cliche - a frazzled IT guy with a pizza-stained shirt, talking at you about some cyber hack or network configuration. We've met this IT provider once or twice, but we are NOT them. As a women-owned and 3rd generation family led business, ET&T prides itself on leading with local roots, professionalism, and data-driven processes that deliver delightful service. We answer all of our phone calls live with a real person right in our office, have a whole team of professionals, and conduct regular technology business reviews so that you always know what to expect and plan for when it comes to your IT investments.
Changing IT providers is going to be difficult. Change is hard, but tolerating an IT provider who you don't trust and you dread having to call is harder. ET&T has built a tested onboarding process to minimize disruption and streamline the hand-off, making the transition from the IT guy you hate to the one you'll love as easy as possible.
A Smoother Onboarding Experience
One of the biggest fears we see from businesses looking for new IT support is that the onboarding process will be difficult, overlong, or leave their systems unresponsive. We often hear the old phrase "better the devil you know than the one you don't." These fears are all valid, but shouldn't stop you from making a change that will best serve your business. We've made it our mission to make working with ET&T as simple as possible, starting with our comprehensive onboarding process. Here's how it works:
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Before the cutover, we'll ask for just 30 more minutes of your time to review our findings, resolve any outstanding concerns, and finalize a day for cutover.
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Go live! We'll do everything we can to minimize disruption to your business, whether that means cutting over on a weekend or pushing our security and monitoring tools remotely. Regardless, our team of experienced technicians will be on-site to ensure everything goes smoothly, to train your staff, and kick-off our partnership with ease and delight.
The Right Service Package For Your Business
Our Basic package is designed for cost-conscious businesses looking for essential protections and network monitoring, limited remote support, and bi-annual virtual check-ins.
Our most popular plan is our Essentials plan, a combination of layered security (including SOC-backed SIEM, identity threat protection, and vulnerability scanning), unlimited remote support, and a proactive partnership with a dedicated account manager.
For businesses needing greater security and compliance requirements, our most powerful plan, the Assured plan, provides full-service protection with everything in the Essentials package, business continuity and disaster recovery, and on-demand vCIO (virtual chief information officer) consults. This package works great for businesses in high-risk, compliance-focused, or always-on organizations.
Real-World Examples of the Benefits of Managed IT
It’s easy to say, “you deserve better than bad IT”. Even though it’s true, we’ve worked with businesses who didn’t even know their IT service wasn’t up to the challenge of servicing them. We recently started working with an accounting firm that had severely outdated systems and an IT guy they could barely get a hold of. They weren’t even aware of some of the fatal errors their systems were reporting. When their server crashed weeks before tax season, ET&T was able to leap into action on a Saturday morning to get them up and running with a temporary fix while a more in-depth, permanent solution could be found to get them through their busiest time of year.
The Future of Managed IT Services With ET&T
It would be dishonest not to talk about how technologies like artificial intelligence (AI) are changing the game for businesses, and it would be a disservice to them if we didn't stay on top of these changing times. By preparing our staff and services to handle intelligence infrastructure, agentic systems, and AI safety protocols, we're able to walk curious businesses through the steps to use AI effectively and securely.
With this, and ongoing evolutions in cybersecurity, we have our ears to the ground about updated scams and threats, proactively educating and protecting our partner businesses from these serious dangers. When you partner with ET&T, you're not just getting great service today, you're getting a commitment to this service for years to come.
Our Services Include:
Customized IT Management
Proactive System Monitoring
Security Cameras
Complete VoIP and Communication Services
Ongoing IT Consultation
Regular check-ins and updates to keep your systems running smoothly.
Frequently Asked Questions (FAQs)
What makes ET&T unique in the Lehigh Valley?
What support can I expect from ET&T?
With ET&T's 15-minute response guarantee, clients can expect speedy, reliable and accurate support from our team of professionals. Our Help Desk is available 24/7/365 via phone, email, or chat to answer ensuring rapid response times to any IT issues that arise.
How does ET&T ensure the security of our IT systems?
We prioritize the security of your data through a multi-layered approach that includes advanced firewalls, encryption, multi-factor authentication, web and application filtering, regular security audits, and 24/7 monitoring. Our team of cybersecurity experts stays up-to-date with the latest threats and vulnerabilities, implementing proactive measures to protect your sensitive information. Additionally, we provide employee training to promote best practices and minimize human error.
Can ET&T help reduce our IT expenditures?
ET&T can provide numerous benefits to small businesses, including cost savings, enhanced security, and access to advanced technology. By outsourcing IT management, our clients can avoid the expense of maintaining an in-house IT team. Additionally, our team can ensure that your business stays compliant with industry regulations and is protected against costly cyber threats. This allows you to focus on growth and innovation rather than IT concerns.
What services do ET&T provide?
ET&T provides business IT support, network systems management, cybersecurity and network security compliance, backup and disaster recovery, on-premise, hosted or hybrid business telephones, structured cabling and security camera.
What industries do you specialize in?
We have extensive experience across various industries including healthcare, finance, legal, education, manufacturing, and government contracts through COSTARS. Our industry-specific solutions are designed to meet the unique regulatory and operational needs of each sector, ensuring compliance and optimal performance.
What sets you apart from other MSPs?
What sets us apart is our personal touch as long-standing members of our community. We take a proactive approach to IT management, preventing issues before they arise. Our team of certified experts brings a wealth of experience and knowledge to every client engagement, ensuring that our solutions align perfectly with your business goals. Our reputation as a top-ranked MSP is built on our track record of delivering reliable, innovative, and cost-effective IT solutions.
What do we need to start the onboarding process?
We'll start with a kick-off call to align on timeline and mutual expectations. If possible, we'll also schedule a knowledge transfer call with your outgoing provider. Additional information will be gathered during a comprehensive on-site survey, after which our deployment team will complete the onboarding.
Do you offer employee onboarding and offboarding support?
Yes, ET&T manages all aspects of onboarding and offboarding when employees join or leave, with access controls and device management covered, so you have no barriers to changing your staff.
What if I’m locked in to a contract?
We understand certain businesses are in difficult situations with their IT spend. If you're locked into an IT contract you want out of, connect with us and we'll be open to exploring the possibility of buying out the contract if needed.
How fast can you respond to support tickets?
We have a 15-minute response guarantee on all support tickets, and are able to respond outside of regular business hours for certain emergencies. We're not going to leave your technology stranded.
How do you provide this 15-minute guarantee?
We meet this guarantee through an expert staff of talented, personable techs that are excited to give IT support to our Lehigh Valley clients when they need it, and how they need it, instead of bouncing clients around.
