Cutting-Edge IT Services & Communications Networks for Small to Mid-size Businesses in and around the Lehigh Valley, PA.

Never had a Bad Incident...

“I have never had a bad incident with your Customer Service or your Technicians. They’re always helpful, knowledgeable, courteous, and willing to do whatever is needed in order to get the job done. Your service is one of your company’s strong points…

I’ve had the privilege of working with Doug many times over the past 5 years and can honestly say that he is one of the best Technicians I have ever worked with! And, he is the main reason we switched our support contract from Mitel to ET&T.”

Pleasant, Knowledgeable, and Helpful Service

ET&T is such a great company, with great people and fantastic service.  They are always pleasant, knowledgeable, and extremely helpful.

We were due for an upgrade and the new system they installed really delivers the goods... almost too much.

Glad I Made The Decision To Work With Your Company…

Your technician was very skilled and efficient.  I’m glad I made the decision to utiize your services.  I had some other options to choose from as far as IT firms go – one that was very expensive and another that was comparable to your pricing.  However, I was familiar with your company through our phone conversations and your mailed offerings to my establishment.  I am very pleased with the outcome.

Accommodating and easy to work with...

I’d like to thank you for your assistance regarding our voicemail card problem with our rather aging telephone system here. I wanted to compliment your technicians Richard and Sean, who conducted themselves in a very professional manner that reflected very well on your organization. I appreciate the speediness in which you were able to address our phone issues and needs. Those I corresponded with were very accommodating and easy to work with.

Adaptable, professional, friendly and patient...

We at SJNRS have been nothing but pleased with the service and overall program delivered by ET&T - adaptable, professional, friendly and patient.

Delivered far more than expected...

Just so you know, Mike has been great so far and we are very happy with the progress made...

Mike did a great job last week, and we were thrilled to get the front desk, conference rooms, and a few other phones set up and configured…

…It’s been a pleasure working with ET&T on site the last few days and we were able to deliver far more that I’d expected in a short time frame.  Looking forward to working with you all again in the future.

 

Appreciate the Professionalism, Expertise, and Personal Commitment

We did a telephone system reboot to accommodate the deployment of a new firewall.  I write to commend Jay Comitz for insuring this was a seamless and efficient process.  Jay's professionalism and expertise is matched only by his sincere concern for the customer.  This level of service is a big part of what we appreciate about ET&T!

A Huge Help

Tyrone helped us utilize our existing phone lines more efficiently, installed software, and trained staff on its use. He was a huge help!

Above and Beyond Service Delivery

"ET&T's technician was respectful, completed within a timely manner, and went above and beyond..."

Outstanding

Jay always goes above and beyond to provide outstanding customer support.

Familiar Faces, Familiar Results

"We always enjoy seeing Doug.  He is pleasant and very knowledgeable.  We know when he comes it will be fixed promptly."

Thank You

Javier was professional, courteous, and worked efficiently. Thank you for the speedy service!

Complete, Consistent, and Continuous IT Services

Reliable IT is essential for us to operate our business.  We need it to work seamlessly without any disruptions and be handled with care.  This is exactly what ET&T consistently delivers.  They excel in communicating with our over 100 count staff and helping everyone quickly overcome any unique IT challenges.  We not only utilize them for our IT management and monitoring, but also other technology-related services like cabling, infrastructure, and hardware improvements across our area locations.  They deeply understand how we operate and provide us with on-time and on-point service.  ET&T always delivers what they say they will.

Go Above and Beyond to Assist Clients with Business Demands

ET&T’s customer service is the best. They go above and beyond to assist clients and potential clients with business demands. As a non-profit, we go through a thorough vetting process with significant purchases. Knowing we could rely on ET&T when we needed them made it an easy choice when we were ready to select a new telecom partner. We no longer have to wait hours to get our phone system back on line, which was a significant hardship. I’m not sure we could have managed through the COVID-19 pandemic without them; having our new phone system in place made it possible for our employees to work remotely.

Exceptional Response Time and High Level of Service

ET&T has been updating and upgrading our telecommunication system since 2006.  They also handle our IT network and provide us with a seamless work environment which permits us to securely work from anywhere.  Their response time and level of service have always been exceptional whenever we need them.

Comfort Knowing That Our Technology Is Monitored Appropriately…

On behalf of the Firm, I have implemented three telephone systems with migration between two of those systems. The staff (did) everything necessary to assure the systems were put online smoothly with little downtime so our offices could continue to be available to our clients. In the past year, we engaged ET&T to be our technical advisors. ET&T monitors our systems for protection and function, upgrades several programs that our Firm utilizes, and implements new computers as needed among a host of other behind-the-scenes things…understanding that we, as a legal profession, are bound by strict measures of confidentiality.

…Our mission is to put our clients’ needs first. To achieve our mission, we cannot dedicate our time to becoming technology proficient…ET&T allows us to be legal professionals with a level of comfort knowing our technology is monitored appropriately.

Would Recommend to Anybody…

We're very happy with our service and would recommend you to anybody. Your technicians are always knowledgeable and on time.

Honest, Ethical, and Great to Work With

It has been great working with ET&T.  They always deliver on their commitments on time and at the right price.  They are an honest and ethical company that is a pleasure to do business with.

You’ve Addressed Our Most Irritating Pain Points…

Prior to our partnership with ET&T, we had difficulty keeping up with high call volumes. Now I recommend ET&T to everyone experiencing the same issue. You’ve addressed our most irritating pain points and continue to do so, which has helped us provide better service for our customers. Your technicians are also personable and quick to respond. I’m highly satisfied with ET&T’s service

Impressive, Reliable, and A Trusted Partner

We are extremely impressed with the quality of care that ET&T delivers.  Since choosing them as our IT services vendor, reliability and responsiveness are no longer an issue.   We really appreciate how quickly they react and readily resolve any issue that comes their way.  ET&T’s entire team has been attentive, friendly, and helpful since day one.  They are very skilled and always do a terrific job in assisting our staff.  Their patience, persistence, and consistency are refreshing, and we are grateful to have them as our trusted partner.

Nothing is Ever Too Difficult for Them...

ET&T has good people working for them. They answer every question even if repetitive, and nothing is ever too difficult for them to address. They're always looking for ways to help us and to save us money.

A Visible Improvement to Business Communications

It is amazing how much our new hosted system has improved the way we conduct business. Since our Medical Director remains busy with two practices, this gives us the ability to quickly set up a video conference using the secure system's video feed. It is so clear that it is like actually being in the exam room. This new flexibility allows us to provide timely care to our patients, even when the doctor may be unable to make it to the office. As far as office operations, the advanced chat feature is our favorite. The ability to send quick chat messages, rather than phone calls or emails, not only saves us time but enables us to be more efficient with our internal communication. ET& T has been wonderful, and this hosted phone system will make your life so much easier!

Outstanding…

Our service has been outstanding! ET&T helped us update to modern technology, and have been friendly and knowledgeable while having an excellent response time.

Quick, Attentive, and Consistent Service

“I just wanted to let you know that our ET&T technician, Doug, is extremely friendly. Whenever he is sent out to our location, he always manages to fix our issues quickly.  We appreciate his attention to detail and quality of work. Thank you for consistently providing this level of service.

 

I am especially thankful for the tech department...

So far we are very pleased with our phone system.  It works very nicely for us.  I am especially thankful for the tech department who answers my emails very quickly and with skill and kindness.  They do a wonderful job!

Recently we had an outage of phone service for 5 days, and Tyler Jones was a great help to me.  Verizon and XO had been very unreponsive, so when I contacted the ET&T Techs on Day 2.5, I was so grateful that Tyler quickly returned my email, and worked with me to confirm that it was indeed a problem with Verizon.  He also offered to send an ET&T tech over to double-check everything, and to contact Verizon for me to get some response to the situation.  I did not take them up on that, but was glad he stayed in email contact until Verizon/XO resolved the problem.

Easy to Use…

The system is easy to use and was professionally installed. I recommend ET&T.

Exceeding Expectations With Amazing Service

From start to finish, the response from ET &T is beyond what we had expected. We explored all options together to create a system that was perfect for our organization, as well as our budget. ET&T practically did everything for us and made the transition very easy and not stressful.  And the training they provide is amazing.  The entire team is patient, walks us through every process, and immediately answers all our questions. BEST...DECISION...EVER!

 

Outstanding response times and great personalities...

All too often people complain but rarely take the time to comment on great service. Just wanted to say we are impressed with ET&T. Jesse and Mike have been terrific, very knowledgeable and have outstanding response times. In addition, they have great personalities and are a pleasure to work with. We will be utilizing ET&T for all our phone and network infrastructure needs in the future.

Professional, Well Organized and Seamless Installation

I just want to thank ET&T for the professional and well-organized installation of our new phone system.  From the initial discussions with David, updates from the project manager Tyler, down to onsite conversations with the install guru Jay, it was a very pleasant experience!  There is certainly something to be said about having a complete overhaul of a phone system and having it go off with only minimal, unavoidable snags.  All parties were quick to respond and walked us through each step seamlessly.  Good workers are sometimes hard to come by and you seem to have cornered that market. Thanks again for everything!

 

Quick, Thorough, and Courteous IT Professionals

Working with Hugh is an excellent experience. When he set up my new work PC, he was quick, thorough, and courteous. He made sure to retrieve and reinstall all the programs I typically use and made sure I was comfortable with everything before he left. He even reorganized the cords under my desk for efficiency! Over the years I’ve worked with many IT professionals and Hugh is by far the best.”

Readily available to assist...

ET&T has consistently provided quality IT support services to TransNet.  They respond promptly to any and all issues and are willing to go above and beyond to research and solve problems.  It is evident that proactive network support and maintenance is a priority to ET&T in order to avoid issues before they occur.  The IT Staff at ET&T is readily available to assist TransNet staff with our needs, and always communicates any necessary maintenance in advance.  Our experience working with ET&T has been very positive since our partnership began, more than seven years ago.

A Smooth and Issue Free Experience

During the installation, there wasn't one thing that could have been better.

Everything went very smoothly.

Exceed Expectations and Deliver a High Level of Service

Our new phone installation was very efficient and professional.  Everything was ready for our installation date, we had no lapse of service, and our staff love the new phones.  I also want to mention that our technician Denny, did a fantastic job!  He had to do some troubleshooting and was able to quickly resolve the issues.  I honestly appreciate how smooth this entire process has been.  Thank you ET&T for exceeding our expectations and delivering a high level of service!

No Other Telecom Group Delivers This Level of Attention

"Remote workers and call centers have changed the way we need to conduct business. ET&T provides us with systems that allow our business to successfully navigate the post-covid world.  The knowledge and experience they bring to the table has really raised the bar."

Consistently Excellent Service and Problem Resolution

"Our calls were not going to voicemail, and we needed someone to figure out why.  ET&T’s technician James showed up on schedule and got to work on finding the problem.  Even though it turned out to be an issue with our phone service provider, he identified the cause and made sure it was correctly resolved.  We are very happy with the excellent service consistently provided by ET&T."

Finished on time and within budget...

ET&T has been a trusted partner with our business for years. With our latest project, ET&T Engineers and Technicians were involved every step of the way. The project was finished on time and within budget, and ET&T was a major reason for that. Months after implementation, they are still only a phone call away for questions or concerns.

They Are The Best!

ET&T, Inc. is one of many service contracts that I am responsible for. I can truly say they are the best! Their service response time is fantastic.

Phenomenal Customer Service…

Thank you so much! From yourself to your whole team, the customer service has been phenomenal. It is refreshing and very rare to find.