Comfort Knowing That Our Technology Is Monitored Appropriately…

On behalf of the Firm, I have implemented three telephone systems with migration between two of those systems. The staff (did) everything necessary to assure the systems were put online smoothly with little downtime so our offices could continue to be available to our clients. In the past year, we engaged ET&T to be our technical advisors. ET&T monitors our systems for protection and function, upgrades several programs that our Firm utilizes, and implements new computers as needed among a host of other behind-the-scenes things…understanding that we, as a legal profession, are bound by strict measures of confidentiality.

…Our mission is to put our clients’ needs first. To achieve our mission, we cannot dedicate our time to becoming technology proficient…ET&T allows us to be legal professionals with a level of comfort knowing our technology is monitored appropriately.

Would Recommend to Anybody…

We're very happy with our service and would recommend you to anybody. Your technicians are always knowledgeable and on time.

You’ve Addressed Our Most Irritating Pain Points…

Prior to our partnership with ET&T, we had difficulty keeping up with high call volumes. Now I recommend ET&T to everyone experiencing the same issue. You’ve addressed our most irritating pain points and continue to do so, which has helped us provide better service for our customers. Your technicians are also personable and quick to respond. I’m highly satisfied with ET&T’s service

Nothing is Ever Too Difficult for Them...

ET&T has good people working for them. They answer every question even if repetitive, and nothing is ever too difficult for them to address. They're always looking for ways to help us and to save us money.

Outstanding…

Our service has been outstanding! ET&T helped us update to modern technology, and have been friendly and knowledgeable while having an excellent response time.

I am especially thankful for the tech department...

So far we are very pleased with our phone system.  It works very nicely for us.  I am especially thankful for the tech department who answers my emails very quickly and with skill and kindness.  They do a wonderful job!

Recently we had an outage of phone service for 5 days, and Tyler Jones was a great help to me.  Verizon and XO had been very unreponsive, so when I contacted the ET&T Techs on Day 2.5, I was so grateful that Tyler quickly returned my email, and worked with me to confirm that it was indeed a problem with Verizon.  He also offered to send an ET&T tech over to double-check everything, and to contact Verizon for me to get some response to the situation.  I did not take them up on that, but was glad he stayed in email contact until Verizon/XO resolved the problem.

Easy to Use…

The system is easy to use and was professionally installed. I recommend ET&T.

Outstanding response times and great personalities...

All too often people complain but rarely take the time to comment on great service. Just wanted to say we are impressed with ET&T. Jesse and Mike have been terrific, very knowledgeable and have outstanding response times. In addition, they have great personalities and are a pleasure to work with. We will be utilizing ET&T for all our phone and network infrastructure needs in the future.

Quick to Respond and Great at Communicating

We have a great relationship with ET&T.  They always respond quickly and are great at explaining things in terms that we understand.

Readily available to assist...

ET&T has consistently provided quality IT support services to TransNet.  They respond promptly to any and all issues and are willing to go above and beyond to research and solve problems.  It is evident that proactive network support and maintenance is a priority to ET&T in order to avoid issues before they occur.  The IT Staff at ET&T is readily available to assist TransNet staff with our needs, and always communicates any necessary maintenance in advance.  Our experience working with ET&T has been very positive since our partnership began, more than seven years ago.

A Smooth and Issue Free Experience

During the installation, there wasn't one thing that could have been better.

Everything went very smoothly.

Never had a Bad Incident...

“I have never had a bad incident with your Customer Service or your Technicians. They’re always helpful, knowledgeable, courteous, and willing to do whatever is needed in order to get the job done. Your service is one of your company’s strong points…

I’ve had the privilege of working with Doug many times over the past 5 years and can honestly say that he is one of the best Technicians I have ever worked with! And, he is the main reason we switched our support contract from Mitel to ET&T.”

Pleasant, Knowledgeable, and Helpful Service

ET&T is such a great company, with great people and fantastic service.  They are always pleasant, knowledgeable, and extremely helpful.

We were due for an upgrade and the new system they installed really delivers the goods... almost too much.

Glad I Made The Decision To Work With Your Company…

Your technician was very skilled and efficient.  I’m glad I made the decision to utiize your services.  I had some other options to choose from as far as IT firms go – one that was very expensive and another that was comparable to your pricing.  However, I was familiar with your company through our phone conversations and your mailed offerings to my establishment.  I am very pleased with the outcome.

Accommodating and easy to work with...

I’d like to thank you for your assistance regarding our voicemail card problem with our rather aging telephone system here. I wanted to compliment your technicians Richard and Sean, who conducted themselves in a very professional manner that reflected very well on your organization. I appreciate the speediness in which you were able to address our phone issues and needs. Those I corresponded with were very accommodating and easy to work with.

Adaptable, professional, friendly and patient...

We at SJNRS have been nothing but pleased with the service and overall program delivered by ET&T - adaptable, professional, friendly and patient.

Delivered far more than expected...

Just so you know, Mike has been great so far and we are very happy with the progress made...

Mike did a great job last week, and we were thrilled to get the front desk, conference rooms, and a few other phones set up and configured…

…It’s been a pleasure working with ET&T on site the last few days and we were able to deliver far more that I’d expected in a short time frame.  Looking forward to working with you all again in the future.

 

Appreciate the Professionalism, Expertise, and Personal Commitment

We did a telephone system reboot to accommodate the deployment of a new firewall.  I write to commend Jay Comitz for insuring this was a seamless and efficient process.  Jay's professionalism and expertise is matched only by his sincere concern for the customer.  This level of service is a big part of what we appreciate about ET&T!

A Huge Help

Tyrone helped us utilize our existing phone lines more efficiently, installed software, and trained staff on its use. He was a huge help!

Above and Beyond Service Delivery

"ET&T's technician was respectful, completed within a timely manner, and went above and beyond..."

Outstanding

Jay always goes above and beyond to provide outstanding customer support.

Familiar Faces, Familiar Results

"We always enjoy seeing Doug.  He is pleasant and very knowledgeable.  We know when he comes it will be fixed promptly."

Thank You

Javier was professional, courteous, and worked efficiently. Thank you for the speedy service!

Go Above and Beyond to Assist Clients with Business Demands

ET&T’s customer service is the best. They go above and beyond to assist clients and potential clients with business demands. As a non-profit, we go through a thorough vetting process with significant purchases. Knowing we could rely on ET&T when we needed them made it an easy choice when we were ready to select a new telecom partner. We no longer have to wait hours to get our phone system back on line, which was a significant hardship. I’m not sure we could have managed through the COVID-19 pandemic without them; having our new phone system in place made it possible for our employees to work remotely.

Exceed Expectations and Deliver a High Level of Service

Our new phone installation was very efficient and professional.  Everything was ready for our installation date, we had no lapse of service, and our staff love the new phones.  I also want to mention that our technician Denny, did a fantastic job!  He had to do some troubleshooting and was able to quickly resolve the issues.  I honestly appreciate how smooth this entire process has been.  Thank you ET&T for exceeding our expectations and delivering a high level of service!

No Other Telecom Group Delivers This Level of Attention

"Remote workers and call centers have changed the way we need to conduct business. ET&T provides us with systems that allow our business to successfully navigate the post-covid world.  The knowledge and experience they bring to the table has really raised the bar."

Consistently Excellent Service and Problem Resolution

"Our calls were not going to voicemail, and we needed someone to figure out why.  ET&T’s technician James showed up on schedule and got to work on finding the problem.  Even though it turned out to be an issue with our phone service provider, he identified the cause and made sure it was correctly resolved.  We are very happy with the excellent service consistently provided by ET&T."

Finished on time and within budget...

ET&T has been a trusted partner with our business for years. With our latest project, ET&T Engineers and Technicians were involved every step of the way. The project was finished on time and within budget, and ET&T was a major reason for that. Months after implementation, they are still only a phone call away for questions or concerns.

They Are The Best!

ET&T, Inc. is one of many service contracts that I am responsible for. I can truly say they are the best! Their service response time is fantastic.

Phenomenal Customer Service…

Thank you so much! From yourself to your whole team, the customer service has been phenomenal. It is refreshing and very rare to find.