January 01, 2026
During a busy business day, the last thing you need is a
communication failure. Phones going down, calls not forwarding, or slow
internet affecting call quality can not only impact your daily activities, but
it can hurt your reputation and lose you business. What you need is a unified
communications system or business phone system that works for you, not against
you.
Since 1968, ET&T are experts when it comes to business
phone systems. Our customers range from call centers to government and public
safety organizations manufacturing warehouses to locally owned small and medium
businesses, all of which have different phone needs and trust us to meet them.
We support and install only reliable options.
Mitel and Wildix are two systems that we trust to meet our customers' communication needs. These quality options offer a variety of features and capabilities that will meet the needs of your business. Let's take a closer look.
Mitel MiVoice Business: Robust On-Prem or Hybrid Architecture
Mitel's MiVoice Business is a mature PBX system supporting
traditional telephony features alongside modern VoIP (Voice Over Internet
Protocol) and UC (Unified Communications) capabilities. It's built for
organizations that require full internal control over system infrastructure,
security, and uptime.
Core Features:
- Advanced
PBX Call Handling: Includes multilevel auto-attendants, call queuing,
hunt groups, and configurable call routing protocols.
- MiCollab
Integration: Provides unified messaging, team collaboration tools,
presence awareness, and MiTeam video meetings.
- Contact
Center Compatibility: Natively supports MiContact Center Business for
advanced routing, analytics, and CRM integrations.
- Flexible
Deployment: Available as a fully on-premises system, hosted private
cloud, or hybrid model with local survivability and failover.
- Hardware
and Licensing: Supports IP desk phones, softphones, SIP trunking, and
analog PSTN access. Licensing is modular, with options for CapEx
(perpetual license) or OpEx (subscription-based models).
Ideal Use Case: Organizations with in-house IT resources that require granular control over telephony systems and integration with existing infrastructure. Particularly valuable in verticals like public sector, manufacturing, and enterprises with complex call routing needs.
Wildix and X-Bees: Cloud-Native, AI-Enhanced Communications
Wildix delivers a browser-based, fully cloud-hosted UCaaS
platform with a strong emphasis on simplicity, security, and user productivity.
X-Bees, its newest module, targets high-velocity sales environments and
team-based workflows.
Core Features:
- Browser-Based
Operation: No software install required. Supports WebRTC-based
calling, conferencing, and screen sharing. WebRTC allows you to
communicate in real time between browsers and other devices and
applications.
- Unified
Communications Interface: Combines voice, video, SMS, and chat within
a single dashboard. Ideal for customer support and outbound sales.
- AI
and Salesforce Integration: X-Bees offers lead tracking, contact
syncing, and call summarization directly within the platform. Built-in
transcription, translation, and sentiment analysis augment team
collaboration. X-bees also allows you to create an AI Chat Agent, without
any coding experience.
- Secure-by-Design:
Wildix is built with security features built-in, from single sign on with
active directory and Microsoft 365, two-factor authentication, and a
number of other encryption protocols. Wildix Cloud network is powered by
Amazon Web Services, whose data centers undergo ISO 27001 and ISO 22301
audits
- Open
APIs and App Integrations: Easily integrates with CRM, scheduling, and
help desk platforms, such as Salesforce, Hubspot, Whatsapp, Microsoft
Teams and more.
Ideal Use Case: Cloud-first businesses looking for fast deployment, low maintenance, and intuitive UI. Especially useful in industries with distributed or mobile workforces, including tech startups, sales organizations, and transportation networks.
Support Makes a Difference
When something goes wrong with your phone system, the last
thing you want is to feel like just another number. Some phone systems are
supported directly by the manufacturer or through generic help desk channels,
which can sometimes mean slower resolution times or less personalized
assistance—especially when the issue involves multiple vendors or
configurations.
That's where ET&T stands apart. With Mitel and Wildix,
you're not relying on a distant provider—you're backed by a local team that
knows your system inside and out. From installation to everyday support, our
technicians are right here in the Lehigh Valley, offering fast response times,
proactive service, and the kind of hands-on help that only a true partner can
provide.
Other phone systems, such as Five9, RingCentral, 8x8, and
3CX, don't allow MSPs to service their products forcing you to go through
overseas vendors. With ET&T, you won't have to worry about overseas call
centers or third party support agents. We only work with systems that we
support directly!
Supporting your business communication should never feel like a waiting game. With ET&T, you're getting enterprise-quality solutions backed by a responsive, women- and family-owned company that's committed to your success.
Making the Right Choice for Your Business
No two businesses communicate the same way—and that's why
it's important to choose a phone system that aligns with how you operate, not
just what's trending. Mitel's MiVoice Business is an excellent fit for
organizations that need complete control over their infrastructure. If you rely
on hybrid deployments, or require local survivability and built-in redundancy,
Mitel gives you the tools to build a highly customized communication
environment.
Wildix, along with its cloud-native X-Bees platform, is perfect for businesses that prioritize speed, simplicity, and real-time collaboration. It's mobile first, packed with AI-powered features, and integrates easily with CRM platforms—making it ideal for sales teams, distributed workforces, and growing companies that need to scale without overcomplicating IT.
At ET&T, we don't push products—we help you find the system that makes the most sense for your workflows, your users, and your goals. Whether you need robust call control and on-prem reliability, or a flexible UCaaS system that works right out of the box, we're here to make the decision easier.
Let's talk through your options together.
