How Much Do Managed IT Services Cost in the Lehigh Valley?

If you've ever tried to compare Managed IT pricing, you've probably noticed something odd: most companies don't tell you what their services actually cost. Instead, you get vague phrases like "custom pricing" or "contact sales," which doesn't help you plan your budget—or decide if a provider is truly the right fit.

At ET & T, small businesses deserve clarity. As a family- and women-owned technology partner serving the Lehigh Valley since 1968, our goal is simple: make IT easy to understand and even easier to trust.

This guide discusses what Managed IT services typically cost in our region, which factors influence your price, and how to evaluate which level of support your business actually needs.

The Problem: Small Businesses Are Left Guessing About IT Costs

When business owners come to us, they often say the same things:

• "I have no idea what IT support is supposed to cost."
• "My current provider keeps charging extra for everything."
• "I'm paying a lot, but I don't know what I'm getting."

That guesswork leads to overspending, surprise invoices, or being trapped in a contract with slow response times and minimal proactive support.

Just as phone system costs can be confusing and full of hidden add-ons, IT pricing can feel equally unpredictable. That's why a clear, honest breakdown matters.

What Managed IT Services Typically Cost in the Lehigh Valley

Managed IT pricing in our region generally falls into three categories:

• Per-user pricing (most common)
• Per-device pricing (less common)
• Flat-rate service bundles

Below is a realistic overview of what small and midsize businesses typically pay.

Average Lehigh Valley Managed IT Pricing

Most small businesses pay between $125 and $225 per user per month.

Your exact price depends on:

• Number of employees and devices
• Level of cybersecurity required
• Industry compliance needs
• Whether you need onsite support
• How outdated are your current systems are

Let's break these down.

1. Basic Managed IT Support (Low Complexity)

Typical Cost: $100-$150 per user per month

Best for:

• Small offices (5-15 employees)
• Businesses without specialized software
• Organizations with simple networks

Includes basics such as:

• Help desk support
• Device patching
• Antivirus
• Basic monitoring

For businesses that only need someone to "keep things running," this tier is common—but it often lacks a proactive strategy.

2. Standard Managed IT Services (Most Popular)

Typical Cost: $150-$200 per user per month

This level is ideal for most Lehigh Valley organizations, including family-owned businesses, medical practices, nonprofits, construction firms, and borough/township offices.

Includes:

• All basic support services
• 24/7 monitoring
• Advanced security tools
• Managed cloud services
• Regular Technology Business Reviews (a major benefit of ET&T's process)
• Strategic planning for upgrades

This is the pricing category where long-term value is highest because it prevents downtime and reduces surprise expenses.

3. Compliance-Driven or High-Security Managed IT

Typical Cost: $200-$300+ per user per month

Designed for:

• Healthcare (HIPAA)
• Financial services
• Municipal government
• Organizations with strict audit requirements
• Companies with sensitive data or high cyber risk

Includes:

• Advanced cybersecurity monitoring
• Multifactor authentication
• Compliance reporting
• Encrypted backups (tested regularly)
• Customized disaster recovery plans

This tier keeps regulated industries protected and audit-ready.

Other Cost Factors to Consider

1. Onsite Support

Some MSPs charge extra for onsite visits.

At ET & T, we include onsite support in our structured IT service delivery process because consistency builds trust.

2. Hardware & Licensing

Your costs may include:

• Servers or cloud infrastructure
• Firewalls
• Laptops or desktops
• Software licensing

3. Cybersecurity Add-Ons

Some providers charge extra for essential security tools. Others include them.

If your quote feels too low, make sure it actually includes:

• Backups
• Endpoint protection
• Email filtering
• Network monitoring

4. Hidden Fees to Watch Out For

Be cautious of:

• Hourly overage charges
• Extra billing for after-hours support
• Fees for basic documentation
• Paying per-ticket or per-task

Transparency matters—confusing invoices are a top sign that you need to leave an IT provider.

What You Really Get for the Cost

You're not just paying for IT, you're paying for outcomes that protect your team, your time, and your business.

With the right Managed IT partner, you gain:

• Reliable, fast support (ET&T guarantees 15-minute response times)
• Fewer disruptions and reduced downtime
• Stronger cybersecurity
• Predictable budgeting
• Clear communication and a trusted partner who explains things without jargon

This relief is why local organizations—from nonprofits to state agencies to family-owned businesses—choose ET&T.

What Managed IT Services Cost in the Lehigh Valley

Here's the simple version:

• $100-$150/user: Basic support
• $150-$200/user: Standard support (most common)
• $200-$300+/user: High-security or compliance-driven IT

Your pricing depends on your size, industry, compliance needs, and the level of proactivity you want from your IT team.

For businesses that want a partner—not just a help desk—ET&T's structured, friendly, and local support model offers dependable value backed by more than 56 years of experience in the Lehigh Valley.

Want a Custom Cost Estimate for Your Organization?

Your business is unique—and your IT plan should be too. Our team can walk you through options, pricing, and next steps with zero sales pressure.

Click Here or give us a call at 610-628-2461 to Book a FREE IT Clarity Call