Pennsylvania State Police
Distinguished for the excellence they display...
Dear Mrs. Bubernack,
I'm writing to express appreciation for the work ET&T does in behalf of The Commonwealth of Pennsylvania State Police.
Notably, Mr. Tyler Jones and Mr. Mike Riddle are distinguished for the excellence they display in performing their duties. The qualities they exemplify are cooperativeness thoroughness, and professionalism. This is seen in all the projects worked by them, but especially are they commended for their work at Troop K Philadelphia.
As a whole, ET&T is to be commended for the timeliness and innovativeness of responses to PSP's requests, spearheaded by Mr. Michael Yablonski. It is a pleasure to do business with ET&T.
Eric Grigg Director, Information Technology http://www.quotientsciences.com
Delivered far more than expected
Just so you know, Mike has been great so far and we are very happy with the progress made.
Mike did a great job last week, and we were thrilled to get the front desk, conference rooms, and a few other phones set up and configured.
I just wanted to add that it’s been a pleasure working with ET&T on site the last few days and we were able to deliver far more than I’d expected in a short time frame. Looking forward to working with you all again in the future.
Brian Glitzer Director of Information Technology
Outstanding response times and great personalities...
All too often people complain but rarely take the time to comment on great service. Just wanted to say we are impressed with ET&T. Jesse and Mike have been terrific, very knowledgeable and have outstanding response times. In addition, they have great personalities and are a pleasure to work with. We will be utilizing ET&T for all our phone and network infrastructure needs in the future.
KME Fire http://www.kmefire.com
Readily available to assist...
ET&T has consistently provided quality IT support services to TransNet. They respond promptly to any and all issues and are willing to go above and beyond to research and solve problems. It is evident that proactive network support and maintenance is a priority to ET&T in order to avoid issues before they occur. The IT Support Staff at ET&T is readily available to assist TransNet staff with our needs, and always communicates any necessary maintenance in advance. Our experience working with ET&T has been very positive since our partnership began, more than seven years ago.
Christopher S. Gola IT Project Manager
Done right the first time!
I just wanted to take a moment today to let you guys know that I appreciate how great of a job you do for us here at MAR. I can always count on you guys to be prompt, professional, and get the job done right the first time! It is very much appreciated!
Mid Atlantic Retina http://www.MidAtlanticRetina.com
Mike McGrann Senior Technical and Security Engineer
Willing To Put The Customer First…
Dear Jim and Tyler,
I wanted to provide some feedback to you on our phone system upgrade from last night 6/14/2017. Doug arrived a bit earlier than expected and made an additional backup of the system and voicemail just as a precaution. At 5:00 we started the cut over from the old system to the new. Within 15 minutes or so, the new hardware was installed, the cards migrated, and the new system was booting up. At that point we encountered some issues with our T1 Interface card. The card would not load correctly and I told Doug we have had issues with it in the past and usually doing a reboot fixed it. We rebooted the system and still the card would not come online. Doug did some troubleshooting and even tried another card he had in his truck. Unfortunately, neither of the cards would work. We tried to boot the old system with the card in it and that system would not even power up. (We are very lucky it didn’t go down unexpectedly and we would be without phone service during the day.) Doug was in contact with your main office and tried some additional things to get the system up. It ended up that Doug made arrangements to drive up and meet someone to pick-up a new T1 Interface card. After Doug left, he contacted me to let me know he had the card and was on his way back, then periodically as he got closer to our office. Once he returned, he installed the new card and everything came right up and worked perfectly. We verified things and left for the night about 7:45 PM.
Before leaving, Doug told me he would be at our office at 8:00 this morning 6/15 to check things again and make sure everything was working properly. I arrived at 7:15 and Doug was already here waiting for me. We reviewed everything and updated the administration software on my system and Doug was on his way about 8:15 or so.
I hated to have Doug drive to get the card last night but our contract with the Department of Defense requires 24/7 support. Doug did not hesitate about going and at no time did he try to push it off until this morning. Then making the extra effort to come in early this morning to verify things again, it shows that Doug is willing to put the customer first and do what needs to be done to keep them running.
I just wanted you to get the client’s side of the events so you can see what an exceptional person Doug is and how well he represents your company. I’ve had the privilege of working with Doug many times over the past 5 years and can honestly say that he is one of the best Technician’s I have ever worked with! And, he is the main reason we switched our support contract from Mitel to ET&T.
AudioCARE Systems http://www.AudioCare.com
Bradford D. Wagner Attorney At Law http://www.bdwagnerlaw.com/
Glad I Made The Decision To Work With Your Company…
Your technician was very skilled and efficient. I’m glad I made the decision to utilize your services. I had some other options to choose from as far as IT firms go - one that was very expensive and another that was comparable to your pricing. However, I was familiar with your company through our phone conversations and your mailed offerings to my establishment. I am very pleased with the outcome.
Timothy Whelan Secretary
Accommodating and easy to work with...
I’d like to thank you for your assistance regarding our voicemail card problem with our rather aging telephone system here. I wanted to compliment your technicians Richard and Sean, who conducted themselves in a very professional manner that reflected very well on your organization. I appreciate the speediness in which you were able to address our phone issues and needs. Those I corresponded with were very accommodating and easy to work with.
Cumberland County Housing and Redevelopment Authorities https://cchra.com/
Sister Virginia Stephanie Principal
Adaptable, professional, friendly and patient...
We at SJNRS have been nothing but pleased with the service and overall program delivered by ET&T - adaptable, professional, friendly and patient.
St. John Neumann Regional School http://www.sjnrschool.org/
Paul Kelley Network Systems Administrator
From phones to cabling to computers, ET&T has our back when we need it.
I wanted to write to you in regards to Tyrone. He happened to come out today in place of Mike to do our cabling survey over at the warehouse. It’s nice to finally put a face to a name. I have to say, I am impressed with his professional demeanor. He’s polite, asks the right questions and offers fantastic suggestions. You guys got yourself a real good one there.
Elbeco has been a customer of ET&T because of the respect everyone there has shown everyone here. Whether it’s Mike Riddle or Mike Romanic, Tracy, Casey, Tom, Tyler and Howard, everyone there has been great. We really do feel like ET&T has our back when we need it. I can firmly say if we didn’t have faith in you we wouldn’t be calling you for everything from phones to cabling to computers. Thank you for the service you provide us.
Elbeco Inc. http://elbeco.com/
Jill Kearney Founder and CEO, Senior Moves by Design http://www.senoirmovesbydesign.com
Finally Figured Out How To Make It All Work
Dear Fusun, Your company services our Senior Moves by Design office at 3050 Hamilton Blvd and adding service is complicated. (The building owner BOAS has a custom system that we were added to when we first moved here.) I wanted you to know that Tyrone, one of your technicians, worked with me and my staff to get the entire system reworked and running. We had been bounced between RCN, Inova, and ET&T and he was the one who finally figured out how to make it all work. Please thank him on my behalf. Best regards, Jill Kearney, CEO The JDK Group, LLC (Parent company of Senior Moves by Design.)
Robbin Hunsberger Office Administrator
I am especially thankful for the tech department...
So far we are very pleased with our phone system. It works very nicely for us. I am especially thankful for the tech department who answers my emails very quickly and with skill and kindness. They do a wonderful job! Recently we had an outage of phone service for 5 days, and Tyler Jones was a great help to me. Verizon and XO had been very unresponsive, so when I contacted the ET&T Techs on day 2.5, I was so grateful that Tyler quickly returned my email, and worked with me to confirm that it was indeed a problem with Verizon. He also offered to send an ET&T tech over to double-check everything, and to contact Verizon for me to get some response to the situation. I did not take them up on that, but was glad he stayed in email contact until Verizon/XO resolved the problem.
Ebenezer Bible Fellowship Church https://aplaceforyou.org/
Jim Pierce VP of Operations
Knowledgeable, efficient, hardworking and easy to work with...
ET&T has been there for us as an advocate during installations and they have consistently been responsive to our requests. The engineers we have worked with are knowledgeable, efficient, hardworking and easy to work with.
Pamela Eck Steckel and Stopp http://www.steckelandstopp.com/
Comfort Knowing That Our Technology Is Monitored Appropriately…
On behalf of the Firm, I have implemented three telephone systems with a migration between two of those systems. The staff at ET&T respect that business must continue during the upgrades. The staff had done everything necessary to assure the systems were put on-line smoothly with little down time so our offices could continue to be available to our clients. For the purchase of the three telephone systems, I have worked personally with David “Dave” Turek. I have found Dave to be polite, courteous, and explanatory while offering educated input on what functions of the new telephone systems would work best for our business and most specifically, each individual office. Dave and I continue to have a rapport on common interests and remain in touch periodically.
In the past year we engaged ET&T to be our technical advisors. This is a multi-function engagement. ET&T monitors our systems for protection and function, upgrades several programs that our Firm utilizes, implements new computers as needed among a host of other behind the scenes items to assure we are running smoothly and safely understanding that we, as a legal profession, are bound by strict measures of confidentiality. The Firm’s technical advisor is Howard Magnes. I have found Howard to be quickly responsive, polite to all our staff and most willing to help when needed. Howard and I have also developed a good working rapport.
As a legal profession, our mission is to put our clients’ needs first. To achieve our mission, we cannot dedicate our time to becoming technology proficient to begin to understand what would be needed in our environment to remain competitive and available to our clients. ET&T allows us to be legal professionals with a level of comfort knowing our technology is monitored appropriately.
Andrew Wright Vice President
We liked doing business with them so much...
ET&T was great to work with throughout the entire process. Michael did a great job throughout the entire sales process including post-sale follow up. The entire technical support team has been very attentive. They obviously know the product well and they came through with excellent pricing and have always delivered quality service. We liked doing business with them so much that we just purchased another system for a new location we are bringing on line in late July.
Lehigh Valley Acura Honda Hyundai https://www.vinart.com/
Valley National Financial Advisors Valley National Group http://www.valleynationalgroup.com/
Finished on time and within budget...
ET&T has been a trusted partner with our business for years. With our latest project, ET&T Engineers and Technicians were involved every step of the way. The project was finished on time and within budget, and ET&T was a major reason for that. Months after implementation, they are still only a phone call away for questions or concerns.
Christopher Greb Macungie Ambulance Corps https://www.macamb.org/
A better way of doing things...
I wanted to take a few minutes to express our organization’s gratitude for exceptional service from Service Technician Jason Comitz. We became customers of yours several years ago and Jason has been our service technician for almost every issue we have encountered since the beginning. His knowledge of our previous phone system as well as our new one is unmatched. The service he has provided has been nothing short of outstanding. Whether it is a simple question because we messed something up or a replacement of our whole system, Jason has been there time and time again to solve our problems and show us better ways of doing things.
Robert Yanders Director of Operations
They Are The Best!
ET&T, Inc. is one of many service contracts that I am responsible for. I can truly say they are the best! Their service response time is fantastic.
Northampton Area School District https://www.nasdschools.org/
Fraser Advanced Information Systems https://www.fraser-ais.com/
Minimal Interruption To Our Daily Activities…
We haven’t updated our phone hardware for over five years, so there was little documentation on the configuration. I don’t believe anyone could have done a better job unraveling all the unknown variables and making the new equipment work with minimal interruption to our daily activities.
Dr. John Toleno Superintendent
Extremely thorough and knowledgeable...
The services provided by Dave Turek and his crew are outstanding! Extremely thorough and knowledgeable about all aspects of the equipment.
Stroudsburg Area School District
Mr. Bob Rhodes Clarks Summit State Hospital
Professional, Prompt And Pleasurable…
Working with Dave Turek and ET&T has always been professional, prompt and pleasurable. Work is always completed in a timely manner and performed with precision and attention to detail. Would not want to deal with any other company.
Andrew Harbaugh Borough Hall
Phenomenal Customer Service…
Thank you so much! From yourself to your whole team, the customer service has been phenomenal. It is refreshing and very rare to find.
Borough of Hatboro
Connie Hummel Administrative Assistant
A major part of why this move was successful...
I just wanted to thank everyone for all the work you did for our move. As always Mike Riddle is just the best. He is such a pleasure to work with and I never worry about anything that he does. He worked well with the people from RCN and the other IT company and was a major part of why this move was successful.
Q'Straint / Sure-Lok http://sure-lok.com/
Carol McHugh Information Technology Manager
Professional and extremely helpful...
I'd like to take a moment to thank the team who completed the installation of our new phone system last week. George, Mike, Rich and Mike were exceptional at getting us up and running without any interruption of service. They were all professional and extremely helpful from the initiation of the project straight through implementation. I received compliments from many employees regarding how much they love the new system and were very happy with how helpful everyone was in addressing their needs and questions. I couldn't be happier with the service we received from ET&T and especially from the four folks who spent a lot of time making sure we were completely satisfied.
Thank you for a job well done!
Elbeco Inc. http://elbeco.com/
Loren A. Mora Project Manager
It’s No Wonder That The PA State Police Use ET&T…
I truly appreciate the work that you did and your responsiveness on this project. It's no wonder that the PA State Police make use of your services.
JBC Associates, Inc. http://jbcassociates.com/