Providing IT Solutions And Service You Can Trust

 

We provide hassle-free technology for small to mid-size businesses located throughout eastern Pennsylvania.  Our clients represent a variety of industries ranging from police barracks (we manage over 55 for the PA State Police), townships and school districts, non-profits, hospitality, financial services, and everything in between!

We provide IT solutions to help businesses take care of their Voice, Data, and Cybersecurity technology needs so that they can focus on their core business areas.  We've been working with companies for over 53 years and have the knowledge to coordinate IT projects from the simple to the complex.  Additionally, all of our technicians are seasoned, full-time employees with current industry certifications.  When it comes to delivering essential IT solutions and support you count on, here is a sample of what our customers are saying about our services.

Distinguished for the excellence they display...

Dear Mrs. Bubernack,

I’m writing to express appreciation for the work ET&T does on behalf of The Commonwealth of Pennsylvania State Police.  Notably, Mr. Tyler Jones and Mr. Mike Riddle are distinguished for the excellence they display in performing their duties.  The qualities they exemplify are cooperativeness, thoroughness and professionalism.  This is seen in all the projects worked by them, but they are especially commended for their work at Troop K Philadelphia.

As a whole, ET&T is to be commended for the timeliness and innovativeness of responses to PSP’s requests, spearheaded by Mr. Michael Yablonski.  It is a pleasure to do business with ET&T.

Pennsylvania State Police

He Correctly Anticipated Our Needs

Tyrone left a message regarding my service request. Unfortunately due to COVID-19, I was unable to reply to him in a timely manner. However, he correctly anticipated our needs and did exactly what we needed done. Great Work!

Patrick Leonard Deputy Emergency Management Coordinator
Upper Saucon Township

A Huge Help

Tyrone helped us utilize our existing phone lines more efficiently, installed software, and trained staff on its use. He was a huge help!

Jay Locke Circle of Seasons Charter School

Outstanding…

Our service has been outstanding! ET&T helped us update to modern technology, and have been friendly and knowledgeable while having an excellent response time.

Melissa Wehr Township Manager
Hanover Township of Lehigh County

Professional and Responsive...

ET&T went above and beyond in helping Phillipsburg-Easton Honda correct a major issue with a fax line that was inadvertently disconnected by our carrier. Casey and Mike understood the urgency of this situation and were very professional and responsive in correcting the problem. I couldn’t be happier with the service we received from ET&T.

Patty Novak Internet Sales Manager
Honda

Thank You For a Job Well Done

You went above and beyond during a cabling install at the Township of Bensalem.  You were very conscious of any potential disruptions to business within the complex and performed your work in a professional and discreet manner.  We did not have building plans available, however, you created your own detailed plans.  You were professional and courteous and answered all our questions.  The end result was neat and clean.  Thank you for a job well done.

Ernie Howells Bensalem Township

Easy To Work With

(ET&T was) capable and responsive. They were easy to work with and followed through.

Jeanne Holy Infancy School

Always There for Us

Over the years you’ve been an extremely knowledgeable professional that is always there for us.

Kevin Whitmire Front Office Manager
Hotel Bethlehem

Outstanding

Jay always goes above and beyond to provide outstanding customer support.

Ray Palumbo Director of IT
Camelback Resort Lodge, and Aquatopia Park

Thank You

Javier was professional, courteous, and worked efficiently. Thank you for the speedy service!

Mrs. Marybeth Okula Principal
St. Jane Frances De Chantal School

Excellent Follow-up...

ET&T always completes their work with professionalism, speed, and accuracy. We also appreciate how punctual they are, as well as their excellent follow-up.

Peter Steffen Maintenance Supervisor
Pocono Mountain Villas by Exploria Resorts

ET&T’s customer service is the best. They go above and beyond to assist clients and potential clients with business demands. As a non-profit, we go through a thorough vetting process with significant purchases. Knowing we could rely on ET&T when we needed them made it an easy choice when we were ready to select a new telecom partner. We no longer have to wait hours to get our phone system back on line, which was a significant hardship. I’m not sure we could have managed through the COVID-19 pandemic without them; having our new phone system in place made it possible for our employees to work remotely.

Lisa Walkiewicz President and CEO
Via of Lehigh Valley

Would Recommend to Anybody…

We're very happy with our service and would recommend you to anybody. Your technicians are always knowledgeable and on time.

Jon Kametz Director of Security & IT
Saucon Valley Country Club

You’ve Addressed Our Most Irritating Pain Points…

Prior to our partnership with ET&T, we had difficulty keeping up with high call volumes. Now I recommend ET&T to everyone experiencing the same issue. You’ve addressed our most irritating pain points and continue to do so, which has helped us provide better service for our customers. Your technicians are also personable and quick to respond. I’m highly satisfied with ET&T’s service

Vanessa Valley Central Veterinary Center

Above and Beyond...

Your man was in and out in no time. I allowed him access to where he needed to be and didn’t hear a peep until he was finished and stopped to talk to me. His service was above and beyond.

Sergeant Larry Moore Lower Chichester Police

Delivered far more than expected...

Just so you know, Mike has been great so far and we are very happy with the progress made...

Mike did a great job last week, and we were thrilled to get the front desk, conference rooms, and a few other phones set up and configured…

…It’s been a pleasure working with ET&T on site the last few days and we were able to deliver far more that I’d expected in a short time frame.  Looking forward to working with you all again in the future.

 

Quotient Sciences Eric Grigg Quotient Sciences

Finally Figured Out How To Make It All Work...

Dear Fusun, Your company services our Senior Moves by Design office at 3050 Hamilton Blvd and adding service is complicated. (The building owner BOAS has a custom system that we were added to when we first moved here.) I wanted you to know that Tyrone, one of your technicians, worked with me and my staff to get the entire system reworked and running.  We had been bounced between RCN, Inova, and ET&T and he was the one who finally figured out how to make it all work. Please thank him on my behalf.  Best regards,  Jill Kearney, CEO The JDK Group, LLC (Parent company of Senior Moves by Design.)

Jill Kearney Founder and CEO
Senior Moves by Design

ET&T is such a great company, with great people and fantastic service.  They are always pleasant knowledgeable, and extremely helpful.

We were due for an upgrade and the new system they installed really delivers the goods... almost too much.

JJ Bromwell Operations Manager
Link Beverages

During the install, there wasn't one thing that could have been better.

Everything went very smoothly.

Michael Hannsen Supervisor of Technology
Saucon Valley School District

Comfort Knowing That Our Technology Is Monitored Appropriately…

On behalf of the Firm, I have implemented three telepone systems with a migration between two of those systems. The staff (did) everything necessary to assure the systems were put on-line smoothly with little down time so our offices could continue to be available to our clients. In the past year we engaged ET&T to be our technical advisors. ET&T monitors our systems for protection and function, upgrades several programs that our Firm utilizes, implements new computers as needed among a host of other behind the scenes things…understanding that we, as a legal profession, are bound by strict measures of confidentiality.

…Our mission is to put our clients’ needs first. To achieve our mission, we cannot dedicate our time to becoming technology proficient…ET&T allows us to be legal professionals with a level of comfort knowing our technology is monitored appropriately.

Steckel and Stopp Pamela Eck Steckel and Stopp

We have a great relationship with ET&T. They always respond quickly and are great at explaining things in terms that we understand.

Dan McMahon Director of Development
Children’s Home of Easton

Easy to Use…

The system is easy to use and was professionally installed. I recommend ET&T.

Thomas Siedenbuehl West Caln Township Manager
West Caln Township

I am especially thankful for the tech department...

So far we are very pleased with our phone system.  It works very nicely for us.  I am especially thankful for the tech department who answers my emails very quickly and with skill and kindness.  They do a wonderful job!

Recently we had an outage of phone service for 5 days, and Tyler Jones was a great help to me.  Verizon and XO had been very unreponsive, so when I contacted the ET&T Techs on Day 2.5, I was so grateful that Tyler quickly returned my email, and worked with me to confirm that it was indeed a problem with Verizon.  He also offered to send an ET&T tech over to double-check everything, and to contact Verizon for me to get some response to the situation.  I did not take them up on that, but was glad he stayed in email contact until Verizon/XO resolved the problem.

Robbin Hunsberger Office Administrator
Ebenezer Bible Fellowship Church

Outstanding response times and great personalities...

All too often people complain but rarely take the time to comment on great service. Just wanted to say we are impressed with ET&T. Jesse and Mike have been terrific, very knowledgeable and have outstanding response times. In addition, they have great personalities and are a pleasure to work with. We will be utilizing ET&T for all our phone and network infrastructure needs in the future.

Brian Glitzer Director of Information Technology
KME Fire

Readily available to assist...

ET&T has consistently provided quality IT support services to TransNet.  They respond promptly to any and all issues and are willing to go above and beyond to research and solve problems.  It is evident that proactive network support and maintenance is a priority to ET&T in order to avoid issues before they occur.  The IT Staff at ET&T is readily available to assist TransNet staff with our needs, and always communicates any necessary maintenance in advance.  Our experience working with ET&T has been very positive since our partnership began, more than seven years ago.

TransNet TransNet

Never had a Bad Incident...

“I have never had a bad incident with your Customer Service or your Technicians. They’re always helpful, knowledgeable, courteous, and willing to do whatever is needed in order to get the job done. Your service is one of your company’s strong points…

I’ve had the privilege of working with Doug many times over the past 5 years and can honestly say that he is one of the best Technicians I have ever worked with! And, he is the main reason we switched our support contract from Mitel to ET&T.”

Mike McGrann Senior Technical and Security Engineer
AudioCARE Systems

Glad I Made The Decision To Work With Your Company…

Your technician was very skilled and efficient.  I’m glad I made the decision to utiize your services.  I had some other options to choose from as far as IT firms go – one that was very expensive and another that was comparable to your pricing.  However, I was familiar with your company through our phone conversations and your mailed offerings to my establishment.  I am very pleased with the outcome.

Bradford D. Wagner Attorney At Law

Accommodating and easy to work with...

I’d like to thank you for your assistance regarding our voicemail card problem with our rather aging telephone system here. I wanted to compliment your technicians Richard and Sean, who conducted themselves in a very professional manner that reflected very well on your organization. I appreciate the speediness in which you were able to address our phone issues and needs. Those I corresponded with were very accommodating and easy to work with.

Timothy Whelan Secretary
Cumberland County Housing and Redevelopment Authorities

Adaptable, professional, friendly and patient...

We at SJNRS have been nothing but pleased with the service and overall program delivered by ET&T - adaptable, professional, friendly and patient.

St. John Neumann Regional School Sister Virginia Stephanie Principal
St. John Neumann Regional School

Nothing is Ever Too Difficult for Them...

ET&T has good people working for them. They answer every question even if repetitive, and nothing is ever too difficult for them to address. They're always looking for ways to help us and to save us money.

Maureen F Office Assistant
Senior Solutions

Our new phone installation was very efficient and professional.  Everything was ready for our installation date, we had no lapse of service, and our staff love the new phones.  I also want to mention that our technician Denny, did a fantastic job!  He had to do some troubleshooting and was able to quickly resolve the issues.  I honestly appreciate how smooth this entire process has been.  Thank you ET&T for exceeding our expectations and delivering a high level of service!

Michelle Carroll Assistant to the Borough Manager
Narberth Borough

Finished on time and within budget...

ET&T has been a trusted partner with our business for years. With our latest project, ET&T Engineers and Technicians were involved every step of the way. The project was finished on time and within budget, and ET&T was a major reason for that. Months after implementation, they are still only a phone call away for questions or concerns.

Rob Ziobro Rob Ziobro Valley National Financial Advisors
Valley National Group

A better way of doing things...

I wanted to take a few minutes to express our organization’s gratitude for exceptional service from Service Technician Jason Comitz. We became customers of yours several years ago and Jason has been our Service Technician for almost every issue we have encountered since the beginning. His knowledge of our previous phone system as well as our new one is unmatched. The service he has provided has been nothing short of outstanding. Whether it is a simple question because we messed something up or a replacement of our whole system, Jason has been there time and time again to solve our problems and show us better ways of doing things.

Christopher Greb Christopher Greb Macungie Ambulance Corps

They Are The Best!

ET&T, Inc. is one of many service contracts that I am responsible for. I can truly say they are the best! Their service response time is fantastic.

Northampton Area School District Robert Yanders Director of Operations
Northampton Area School District

Phenomenal Customer Service…

Thank you so much! From yourself to your whole team, the customer service has been phenomenal. It is refreshing and very rare to find.

Andrew Harbaugh Borough Hall
Borough of Hatboro

A major part of why this move was successful...

I just wanted to thank everyone for all the work you did for our move. As always Mike Riddle is just the best. He is such a pleasure to work with and I never worry about anything that he does. He worked well with the people from RCN and the other IT company and was a major part of why this move was successful.

Thanks again!

Connie Hummel Administrative Assistant
Q'Straint / Sure-Lok