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Distinguished for the excellence they display...

Dear Mrs. Bubernack,

I’m writing to express appreciation for the work ET&T does on behalf of The Commonwealth of Pennsylvania State Police.  Notably, Mr. Tyler Jones and Mr. Mike Riddle are distinguished for the excellence they display in performing their duties.  The qualities they exemplify are cooperativeness, thoroughness and professionalism.  This is seen in all the projects worked by them, but they are especially commended for their work at Troop K Philadelphia.

As a whole, ET&T is to be commended for the timeliness and innovativeness of responses to PSP’s requests, spearheaded by Mr. Michael Yablonski.  It is a pleasure to do business with ET&T.

 

Pennsylvania State Police

Easy To Work With

(ET&T was) capable and responsive. They were easy to work with and followed through.

Jeanne Holy Infancy School https://holyinfancyschool.org/

 Never had a Bad Incident...

 

“I have never had a bad incident with your Customer Service or your Technicians. They’re always helpful, knowledgeable, courteous, and willing to do whatever is needed in order to get the job done. Your service is one of your company’s strong points…

I’ve had the privilege of working with Doug many times over the past 5 years and can honestly say that he is one of the best Technicians I have ever worked with! And, he is the main reason we switched our support contract from Mitel to ET&T.”

Mike McGrann Senior Technical and Security Engineer
AudioCARE Systems
http://www.AudioCare.com

Glad I Made The Decision To Work With Your Company…

Your technician was very skilled and efficient.  I’m glad I made the decision to utiize your services.  I had some other options to choose from as far as IT firms go – one that was very expensive and another that was comparable to your pricing.  However, I was familiar with your company through our phone conversations and your mailed offerings to my establishment.  I am very pleased with the outcome.

Bradford D. Wagner Attorney At Law http://www.bdwagnerlaw.com/

Accommodating and easy to work with...

I’d like to thank you for your assistance regarding our voicemail card problem with our rather aging telephone system here. I wanted to compliment your technicians Richard and Sean, who conducted themselves in a very professional manner that reflected very well on your organization. I appreciate the speediness in which you were able to address our phone issues and needs. Those I corresponded with were very accommodating and easy to work with.

Timothy Whelan Secretary
Cumberland County Housing and Redevelopment Authorities
https://cchra.com/

Adaptable, professional, friendly and patient...

We at SJNRS have been nothing but pleased with the service and overall program delivered by ET&T - adaptable, professional, friendly and patient.

Sister Virginia Stephanie Principal
St. John Neumann Regional School
http://www.sjnrschool.org/

From phones to cabling to computers, ET&T has our back when we need it.

I wanted to write to you in regards to Tyrone. He happened to come out today in place of Mike to do our cabling survey over at the warehouse. It’s nice to finally put a face to a name. I have to say, I am impressed with his professional demeanor. He’s polite, asks the right questions and offers fantastic suggestions. You guys got yourself a real good one there.

Elbeco has been a customer of ET&T because of the respect everyone there has shown everyone here. Whether it’s Mike Riddle or Mike Romanic, Tracy, Casey, Tom, Tyler and Howard, everyone there has been great. We really do feel like ET&T has our back when we need it. I can firmly say if we didn’t have faith in you we wouldn’t be calling you for everything from phones to cabling to computers. Thank you for the service you provide us.

 

Paul Kelley Network Systems Administrator
Elbeco Inc.
http://elbeco.com/

Finally Figured Out How To Make It All Work...

Dear Fusun, Your company services our Senior Moves by Design office at 3050 Hamilton Blvd and adding service is complicated. (The building owner BOAS has a custom system that we were added to when we first moved here.) I wanted you to know that Tyrone, one of your technicians, worked with me and my staff to get the entire system reworked and running.  We had been bounced between RCN, Inova, and ET&T and he was the one who finally figured out how to make it all work. Please thank him on my behalf.  Best regards,  Jill Kearney, CEO The JDK Group, LLC (Parent company of Senior Moves by Design.)

Jill Kearney Founder and CEO, Senior Moves by Design http://www.senoirmovesbydesign.com

Delivered far more than expected...

Just so you know, Mike has been great so far and we are very happy with the progress made...

Mike did a great job last week, and we were thrilled to get the front desk, conference rooms, and a few other phones set up and configured…

…It’s been a pleasure working with ET&T on site the last few days and we were able to deliver far more that I’d expected in a short time frame.  Looking forward to working with you all again in the future.

. http://www.quotientsciences.com

Above and Beyond...

 

Your man was in and out in no time. I allowed him access to where he needed to be and didn’t hear a peep until he was finished and stopped to talk to me. His service was above and beyond.

Sergeant Larry Moore Lower Chichester Police

A Huge Help

“Tyrone helped us utilize our existing phone lines more efficiently, installed software, and trained staff on its use. He was a huge help!”

 

Jay Locke Circle of Seasons Charter School http://circleofseasons.org/

I Highly Recommend Your Company...

The staff are very professional, helpful, knowledgeable and customer oriented. I highly recommend your company, products and services. Dave Turek’s demeanor and assistance clinched the deal with me.

Joseph ElChaar Owner, ElChaar Group Inc. http://elchaargroup.com/main.htm

He Correctly Anticipated Our Needs

Tyrone left a message regarding my service request. Unfortunately due to COVID-19, I was unable to reply to him in a timely manner. However, he correctly anticipated our needs and did exactly what we needed done. Great Work!

Patrick Leonard Deputy Emergency Management Coordinator at Upper Saucon Township https://www.uppersaucon.org/

Professional and Responsive...

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ET&T went above and beyond in helping Phillipsburg-Easton Honda correct a major issue with a fax line that was inadvertently disconnected by our carrier. Casey and Mike understood the urgency of this situation and were very professional and responsive in correcting the problem. I couldn’t be happier with the service we received from ET&T.

Patty Novak Internet Sales Manager http://Pehonda.com

Thank You For a Job Well Done

You went above and beyond during a cabling install at the Township of Bensalem.  You were very conscious of any

potential disruptions to business within the complex and performed your work in a professional and discreet manner.  We did not have building plans available, however, you created your own detailed plans.  You were professional and courteous and answered all our questions.  The end result was neat and clean.  Thank you for a job well done.

 

Ernie Howells Bensalem Township https://www.bensalempa.gov/

Done right the first time!

ET&T Team,

I just wanted to take a moment today to let you guys know that I appreciate how great of a job you do for us here at MAR. I can always count on you guys to be prompt, professional, and get the job done right the first time! It is very much appreciated!

Christopher S. Gola IT Project Manager
Mid Atlantic Retina
http://www.MidAtlanticRetina.com
TRANSNET

Readily available to assist...

ET&T has consistently provided quality IT support services to TransNet.  They respond promptly to any and all issues and are willing to go above and beyond to research and solve problems.  It is evident that proactive network support and maintenance is a priority to ET&T in order to avoid issues before they occur.  The IT Staff at ET&T is readily available to assist TransNet staff with our needs, and always communicates any necessary maintenance in advance.  Our experience working with ET&T has been very positive since our partnership began, more than seven years ago.

TransNet http://www.suburbantransit.org

kme

Outstanding response times and great personalities...

All too often people complain but rarely take the time to comment on great service. Just wanted to say we are impressed with ET&T. Jesse and Mike have been terrific, very knowledgeable and have outstanding response times. In addition, they have great personalities and are a pleasure to work with. We will be utilizing ET&T for all our phone and network infrastructure needs in the future.

Brian Glitzer Director of Information Technology
KME Fire
http://www.kmefire.com
robbinh

I am especially thankful for the tech department...

So far we are very pleased with our phone system.  It works very nicely for us.  I am especially thankful for the tech department who answers my emails very quickly and with skill and kindness.  They do a wonderful job!

Recently we had an outage of phone service for 5 days, and Tyler Jones was a great help to me.  Verizon and XO had been very unreponsive, so when I contacted the ET&T Techs on Day 2.5, I was so grateful that Tyler quickly returned my email, and worked with me to confirm that it was indeed a problem with Verizon.  He also offered to send an ET&T tech over to double-check everything, and to contact Verizon for me to get some response to the situation.  I did not take them up on that, but was glad he stayed in email contact until Verizon/XO resolved the problem.

Robbin Hunsberger Office Administrator
Ebenezer Bible Fellowship Church
https://aplaceforyou.org/

 

Knowledgeable, efficient, hardworking and easy to work with...

ET&T has been there for us as an advocate during installations and they have consistently been responsive to our requests. The engineers we have worked with are knowledgeable, efficient, hardworking and easy to work with.

Jim Pierce VP of Operations
Fraser’s

Comfort Knowing That Our Technology Is Monitored Appropriately…

On behalf of the Firm, I have implemented three telepone systems with a migration between two of those systems.  The staff (did) everything necessary to assure the systems were put on-line smoothly with little down time so our offices could continue to be available to our clients.  In the past year we engaged ET&T to be our technical advisors. ET&T monitors our systems for protection and function, upgrades several programs that our Firm utilizes, implements new computers as needed among a host of other behind the scenes things…understanding that we, as a legal profession, are bound by strict measures of confidentiality.

…Our mission is to put our clients’ needs first.  To achieve our mission, we cannot dedicate our time to becoming technology proficient…ET&T allows us to be legal professionals with a level of comfort knowing our technology is monitored appropriately.

Pamela Eck Steckel and Stopp http://www.steckelandstopp.com/

We liked doing business with them so much...

ET&T was great to work with throughout the entire process.  Michael did a great job throughout the entire sales process including post-sale follow up.

The entire technical support team has been very attentive.  They obviously know the product well and they came through with excellent pricing and have always delivered quality service.  We liked doing business with them so much that we just purchased another system for a new location we are bringing on line in late July.

Andrew Wright Vice President
Lehigh Valley Acura Honda Hyundai
https://www.vinart.com/

Finished on time and within budget...

ET&T has been a trusted partner with our business for years.  With our latest project, ET&T Engineers and Technicians were involved every step of the way.  The project was finished on time and within budget, and ET&T was a major reason for that.  Months after implementation, they are still only a phone call away for questions or concerns.

Rob Ziobro

Valley National Financial Advisors Valley National Group http://www.valleynationalgroup.com/
greb

A better way of doing things...

I wanted to take a few minutes to express our organization’s gratitude for exceptional service from Service Technician Jason Comitz.  We became customers of yours several years ago and Jason has been our Service Technician for almost every issue we have encountered since the beginning.  His knowledge of our previous phone system as well as our new one is unmatched.  The service he has provided has been nothing short of outstanding.  Whether it is a simple question because we messed something up or a replacement of our whole system, Jason has been there time and time again to solve our problems and show us better ways of doing things.

Christopher Greb Macungie Ambulance Corps https://www.macamb.org/

They Are The Best!

ET&T, Inc. is one of many service contracts that I am responsible for. I can truly say they are the best! Their service response time is fantastic.

Robert Yanders Director of Operations
Northampton Area School District
https://www.nasdschools.org/

Minimal Interruption To Our Daily Activities…

We haven’t updated our phone hardware for over five years, so there was little documentation on the configuration. I don’t believe anyone could have done a better job unraveling all the unknown variables and making the new equipment work with minimal interruption to our daily activities.

Fraser Advanced Information Systems https://www.fraser-ais.com/
toleno

Extremely thorough and knowledgeable...

The services provided by Dave Turek and his crew are outstanding! Extremely thorough and knowledgeable about all aspects of the equipment.

Dr. John Toleno Superintendent
Stroudsburg Area School District

Professional, Prompt And Pleasurable…

Working with Dave Turek and ET&T has always been professional, prompt and pleasurable. Work is always completed in a timely manner and performed with precision and attention to detail. Would not want to deal with any other company.

Mr. Bob Rhodes Clarks Summit State Hospital

Phenomenal Customer Service…

Thank you so much! From yourself to your whole team, the customer service has been phenomenal. It is refreshing and very rare to find.

Andrew Harbaugh Borough Hall
Borough of Hatboro

A major part of why this move was successful...

I just wanted to thank everyone for all the work you did for our move. As always Mike Riddle is just the best. He is such a pleasure to work with and I never worry about anything that he does. He worked well with the people from RCN and the other IT company and was a major part of why this move was successful.

Thanks again!

Connie Hummel Administrative Assistant
Q'Straint / Sure-Lok
http://sure-lok.com/

Professional and extremely helpful...

I'd like to take a moment to thank the team who completed the installation of our new phone system last week. George, Mike, Rich and Mike were exceptional at getting us up and running without any interruption of service. They were all professional and extremely helpful from the initiation of the project straight through implementation. I received compliments from many employees regarding how much they love the new system and were very happy with how helpful everyone was in addressing their needs and questions. I couldn't be happier with the service we received from ET&T and especially from the four folks who spent a lot of time making sure we were completely satisfied.

Thank you for a job well done!

Carol McHugh Information Technology Manager
Elbeco Inc.
http://elbeco.com/

It’s No Wonder That The PA State Police Use ET&T…

I truly appreciate the work that you did and your responsiveness on this project. It's no wonder that the PA State Police make use of your services.

Loren A. Mora Project Manager
JBC Associates, Inc.
http://jbcassociates.com/