“With the new Mitel system, incoming call management has been greatly improved, especially reservation calls.”

— Patricia Moir, Executive Director Suburban Transit

Driving more business
Based in Blue Bell, PA, Suburban Transit Network, Inc. (TransNet) provides senior citizens, low-income and disabled people with convenient shuttle service to schools, medical offices, shopping, and more. To keep up with the growing demand for its services, TransNet realized it needed a new telecommunication platform.  The call went out to ET&T.

Tuning up operations
After analyzing TransNet’s business operations and communications needs, ET&T recommended a Mitel 5000 phone system equipped with a contact center module and management reporting.  To help TransNet handle more calls, ET&T also recommended a T1/PRI.

Based in Blue Bell, PA
16 locations

Mitel 5000 Phone System
Business Dashboard
Contact Center

Key Benefits
Improved customer response
Increased call capacity
Real-time call reporting
Cost savings on dial tone
Outstanding technical support

Dashboard indicators
The Mitel 5000 phone system and call center module provides the reliability, advanced features, and growth potential TransNet needs for service expansion. Management reporting software – Mitel’s Business Dashboard – displays a real-time and historical view of what’s happening on the Mitel system.  This enables TransNet to know how many calls are coming in and how quickly they are being answered. TransNet can also determine if its T1/PRI is being fully utilized and if its business hours are appropriate for when customers are actually calling.

In the fast lane
TransNet appreciates the phone system’s many new capabilities.  And by adding a T1/PRI, TransNet not only has achieved a 25% savings on dial tone, but it has also increased call capacity from 8 lines to 23 lines.  The company places a high value on ET&T’s 24x7x365 support, especially after needing an ET&T technician on-site during a holiday to resolve an issue.  With ET&T as its technology partner, TransNet is better positioned than ever for business in the fast lane.

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