psp-logoDistinguished for the excellence they display

Dear Mrs. Bubernack,

I'm writing to express appreciation for the work ET&T does in behalf of The Commonwealth of  Pennsylvania State Police.

Notably, Mr. Tyler Jones and Mr. Mike Riddle are distinguished for the excellence they display in performing their duties. The qualities they exemplify are cooperativeness thoroughness, and professionalism. This is seen in all the projects worked by them, but especially are they commended for their work at Troop K Philadelphia.

As a whole ET&T is to be commended for the timeliness and innovativeness of responses to PSP's requests, spearheaded by Mr. Michael Yablonski. It is a pleasure to do business with ET&T.

psp-hq-pic-sm

ET&T
5 / 5 stars

 

Willing to put the customer first...

Dear Jim and Tyler,

I wanted to provide some feedback to you on our phone system upgrade from last night 6/14/2017.  Doug arrived a bit earlier than expected and made an additional backup of the system and voicemail just as a precaution.  At 5:00 we started the cut over from the old system to the new.  Within 15 minutes or so, the new hardware was installed, the cards migrated, and the new system was booting up.  At that point we encountered some issues with our T1 Interface card.  The card would not load correctly and I told Doug we have had issues with it in the past and usually doing a reboot fixed it.  We rebooted the system and still the card would not come online.  Doug did some troubleshooting and even tried another card he had in his truck.   Unfortunately, neither of the cards would work.  We tried to boot the old system with the card in it and that system would not even power up.  (We are very lucky it didn’t go down unexpectedly and we would be without phone service during the day.)   Doug was in contact with your main office and tried some additional things to get the system up.  It ended up that Doug made arrangements to drive up and meet someone to pick-up a new T1 Interface card.  After Doug left, he contacted me to let me know he had the card and was on his way back, then periodically as he got closer to our office.  Once he returned, he installed the new card and everything came right up and worked perfectly.  We verified things and left for the night about 7:45 PM.

Before leaving, Doug told me he would be at our office at 8:00 this morning 6/15 to check things again and make sure everything was working properly.  I arrived at 7:15 and Doug was already here waiting for me.  We reviewed everything and updated the administration software on my system and Doug was on his way about 8:15 or so.

 I hated to have Doug drive to get the card last night but our contract with the Department of Defense requires 24x7 support.  Doug did not hesitate about going and at no time did he try to push it off until this morning.   Then making the extra effort to come in early this morning to verify things again, it shows that Doug is willing to put the customer first and do what needs to be done to keep them running.

I just wanted you to get the clients side of the events so you can see what an exceptional person Doug is and how well he represents your company.  I’ve had the privilege of working with Doug many times over the past 5 years and can honestly say that he is one of the best Technician’s I have ever worked with!   And, he is the main reason we switched our support contract from Mitel to ET&T.

AudioCare Systems

Senior Technical and Security Engineer http://www.AudioCare.com
ET&T
5 / 5 stars

Done right the first time!

ET&T Team,

I just wanted to take a moment today to let you guys know that I appreciate how great of a job you do for us here at MAR.  I can always count on you guys to be prompt, professional, and get the job done right the first time!  It is very much appreciated!

Mid Atlantic Retina

 

IT Project Manager http://www.MidAtlanticRetina.com
ET&T
5 / 5 stars

TRANSNETReadily available to assist ...

ET&T has consistently provided quality IT support services to TransNet. They respond promptly to any and all issues and are willing to go above and beyond to research and solve problems. It is evident that proactive network support and maintenance is a priority to ET&T in order to avoid issues before they occur. The IT Support Staff at ET&T is readily available to assist TransNet staff with our needs, and always communicates any necessary maintenance in advance. Our experience working with ET&T has been very positive since our partnership began, more than seven years ago.

http://www.suburbantransit.org
ET&T
5 / 5 stars

kme

Outstanding response times and great personalities

All too often people complain but rarely take the time to comment on great service. Just wanted to say we are impressed with ET&T. Jesse and Mike have been terrific, very knowledgeable and have outstanding response times. In addition, they have great personalities and are a pleasure to work with. We will be utilizing ET&T for all our phone and network infrastructure needs in the future.

Director of Information Technology at KME Fire http://www.kmefire.com
ET&T
5 / 5 stars

robbinhI am especially thankful for the tech department.

Greetings!  It’s a busy day, but wanted to at least shoot you a quick email to let you know that so far we are very pleased with our phone system.  It works very nicely for us.  I am especially thankful for the tech department who answers my emails very quickly and with skill & kindness.  They do a wonderful job!  Recently we had an outage of phone service for 5 days, and Tyler Jones was a great help to me.  Verizon & XO had been very unresponsive, so when I contacted the ET&T Techs on day 2.5, I was so grateful that Tyler quickly returned my email, and worked with me to confirm that it was indeed a problem with Verizon.  He also offered to send an ET&T tech over to double-check everything, and to contact Verizon for me to get some response to the situation.  I did not take them up on that, but was glad he stayed in email contact until Verizon/XO resolved the problem.

Blessings,

Office Administrator
Ebenezer Bible Fellowship Church
ET&T
5 / 5 stars

We liked doing business with them so much.

ET&T was great to work with throughout the entire process.  Michael did a great job throughout the entire sales process including post-sale follow up.  The entire technical support team has been very attentive. They obviously know the product well and they came through with excellent pricing and have always delivered quality service.  We liked doing business with them so much that we just purchased another system for a new location we are bringing on line in late July.

Vice Presidentb
Lehigh Valley Acura Honda Hyundai
ET&T
5 / 5 stars

 

Knowledgeable, efficient, hardworking and easy to work with...

ET&T has been there for us as an advocate during installations and they have consistently been responsive to our requests. The engineers we have worked with are knowledgeable, efficient, hardworking and easy to work with.

VP of Operations
Fraser’s
ET&T
5 / 5 stars

grebA better way of doing things.

I wanted to take a few minutes to express our organization’s gratitude for exceptional service from service technician Jason Comitz. We became customers of yours several years ago and Jason has been our service technician for almost every issue we have encountered since the beginning. His knowledge of our previous phone system as well as our new one is unmatched. The service he has provided has been nothing short of outstanding. Whether it is a simple question because we messed something up or a replacement of our whole system, Jason has been there time and time again to solve our problems and show us better ways of doing things.

Macungie Ambulance Corps
ET&T
5 / 5 stars

ET&T, Inc. is one of many service contracts that I am responsible for. I can truly say they are the best! Their service response time is fantastic.

Northampton Area School District
ET&T
5 / 5 stars

Minimal Interruption

We haven’t updated our phone hardware for over five years, so there was little documentation on the configuration. I don’t believe anyone could have done a better job unraveling all the unknown variables and making the new equipment work with minimal interruption to our daily activities.

ET&T
5 / 5 stars

tolenoExtremely thorough and knowledgeable

 

The services provided by Dave Turek and his crew are outstanding! Extremely thorough and knowledgeable about all aspects of the equipment.

Stroudsburg Area School District
ET&T
5 / 5 stars

Our decision to purchase a new phone system for our Law Office was made much easier with ET&T’s help and guidance. But what impressed me most was the implementation of the new system. We sustained no down time...our business could keep going.

Steckel and Stopp
ET&T
5 / 5 stars

Working with Dave Turek and ET&T has always been professional, prompt and pleasurable. Work is always completed in a timely manner and performed with precision and attention to detail. Would not want to deal with any other company.

Clarks Summit State Hospital
ET&T
5 / 5 stars

Tyler,

Thank you so much! From yourself to your whole team, the customer service has been phenomenal. It is refreshing and very rare to find.

Enjoy the rest of your week.

Borough Hall
Borough of Hatboro
ET&T
5 / 5 stars

A major part of why this move was successful

I just wanted to thank everyone for all the work you did for our move. As always Mike Riddle is just the best. He is such a pleasure to work with and I never worry about anything that he does. He worked well with the people from RCN and the other IT company and was a major part of why this move was successful.

Thanks again!

Administrative Assistant
Q'Straint / Sure-Lok
ET&T
5 / 5 stars

Professional and extremely helpful

I'd like to take a moment to thank the team who completed the installation of our new phone system last week. George, Mike, Rich and Mike were exceptional at getting us up and running without any interruption of service. They were all professional and extremely helpful from the initiation of the project straight through implementation.

I received compliments from many employees regarding how much they love the new system and were very happy with how helpful everyone was in addressing their needs and questions.

I couldn't be happier with the service we received from ET&T and especially from the four folks who spent a lot of time making sure we were completely satisfied.

Thank you for a job well done!

Information Technology Manager
Elbeco Inc.
ET&T
5 / 5 stars

Responsive

I truly appreciate the work that you did and your responsiveness on this project. It's no wonder that the PA State Police make use of your services.

Project Manager
JBC ASSOCIATES, INC.
ET&T
5 / 5 stars