Pennsylvania State Police
Distinguished for the excellence they display
Dear Mrs. Bubernack,
I'm writing to express appreciation for the work ET&T does in behalf of The Commonwealth of Pennsylvania State Police.
Notably, Mr. Tyler Jones and Mr. Mike Riddle are distinguished for the excellence they display in performing their duties. The qualities they exemplify are cooperativeness thoroughness, and professionalism. This is seen in all the projects worked by them, but especially are they commended for their work at Troop K Philadelphia.
As a whole ET&T is to be commended for the timeliness and innovativeness of responses to PSP's requests, spearheaded by Mr. Michael Yablonski. It is a pleasure to do business with ET&T.
Readily available to assist ...
ET&T has consistently provided quality IT support services to TransNet. They respond promptly to any and all issues and are willing to go above and beyond to research and solve problems. It is evident that proactive network support and maintenance is a priority to ET&T in order to avoid issues before they occur. The IT Support Staff at ET&T is readily available to assist TransNet staff with our needs, and always communicates any necessary maintenance in advance. Our experience working with ET&T has been very positive since our partnership began, more than seven years ago.
Brian Glitzer Director of Information Technology at KME Fire http://www.kmefire.com
Outstanding response times and great personalities
All too often people complain but rarely take the time to comment on great service. Just wanted to say we are impressed with ET&T. Jesse and Mike have been terrific, very knowledgeable and have outstanding response times. In addition, they have great personalities and are a pleasure to work with. We will be utilizing ET&T for all our phone and network infrastructure needs in the future.
I am especially thankful for the tech department.
Greetings! It’s a busy day, but wanted to at least shoot you a quick email to let you know that so far we are very pleased with our phone system. It works very nicely for us. I am especially thankful for the tech department who answers my emails very quickly and with skill & kindness. They do a wonderful job! Recently we had an outage of phone service for 5 days, and Tyler Jones was a great help to me. Verizon & XO had been very unresponsive, so when I contacted the ET&T Techs on day 2.5, I was so grateful that Tyler quickly returned my email, and worked with me to confirm that it was indeed a problem with Verizon. He also offered to send an ET&T tech over to double-check everything, and to contact Verizon for me to get some response to the situation. I did not take them up on that, but was glad he stayed in email contact until Verizon/XO resolved the problem.
Ebenezer Bible Fellowship Church
We liked doing business with them so much.
ET&T was great to work with throughout the entire process. Michael did a great job throughout the entire sales process including post-sale follow up. The entire technical support team has been very attentive.” “They obviously know the product well and they came through with excellent pricing and have always delivered quality service. We liked doing business with them so much that we just purchased another system for a new location we are bringing on line in late July.
– Andrew Wright, Vice President of Lehigh Valley Acura Honda Hyundai.
Knowledgeable, efficient, hardworking and easy to work with...
ET&T has been there for us as an advocate during installations and they have consistently been responsive to our requests. The engineers we have worked with are knowledgeable, efficient, hardworking and easy to work with.
– Jim Pierce, Fraser’s VP of Operations.
Valley National Financial Advisors Valley National Group
Finished on time and within budget
ET&T has been a trusted partner with our business for years. With our latest project, ET&T Engineers and Technicians were involved every step of the way. The project was finished on time and within budget, and ET&T was a major reason for that. Months after implementation, they are still only a phone call away for questions or concerns.
Valley National Financial Advisors
Christopher Greb Macungie Ambulance Corps
A better way of doing things.
I wanted to take a few minutes to express our organization’s gratitude for exceptional service from service technician Jason Comitz. We became customers of yours several years ago and Jason has been our service technician for almost every issue we have encountered since the beginning. His knowledge of our previous phone system as well as our new one is unmatched. The service he has provided has been nothing short of outstanding. Whether it is a simple question because we messed something up or a replacement of our whole system, Jason has been there time and time again to solve our problems and show us better ways of doing things.
Robert Yanders, Director of Operations Northampton Area School District
ET&T, Inc. is one of many service contracts that I am responsible for. I can truly say they are the best! Their service response time is fantastic.
Minimal interruption Fraser Advanced Information Systems
We haven’t updated our phone hardware for over five years, so there was little documentation on the configuration. I don’t believe anyone could have done a better job unraveling all the unknown variables and making the new equipment work with minimal interruption to our daily activities.
-Fraser Advanced Information Systems
Dr. John Toleno, Superintendent, Stroudsburg Area School District
Extremely thorough and knowledgeable
The services provided by Dave Turek and his crew are outstanding! Extremely thorough and knowledgeable about all aspects of the equipment.
Pamela Eck Steckel and Stopp
Our decision to purchase a new phone system for our Law Office was made much easier with ET&T’s help and guidance. But what impressed me most was the implementation of the new system. We sustained no down time...our business could keep going.
Mr. Bob Rhodes Clarks Summit State Hospital
Working with Dave Turek and ET&T has always been professional, prompt and pleasurable. Work is always completed in a timely manner and performed with precision and attention to detail. Would not want to deal with any other company.
Andrew Harbaugh Borough Hall
Thank you so much! From yourself to your whole team, the customer service has been phenomenal. It is refreshing and very rare to find.
Enjoy the rest of your week.
Borough of Hatboro
Carol McHugh Information Technology Manager
Professional and extremely helpful
I'd like to take a moment to thank the team who completed the installation of our new phone system last week. George, Mike, Rich and Mike were exceptional at getting us up and running without any interruption of service. They were all professional and extremely helpful from the initiation of the project straight through implementation.
I received compliments from many employees regarding how much they love the new system and were very happy with how helpful everyone was in addressing their needs and questions.
I couldn't be happier with the service we received from ET&T and especially from the four folks who spent a lot of time making sure we were completely satisfied.
Thank you for a job well done!
Connie Hummel Administrative Assistant
A major part of why this move was successful
I just wanted to thank everyone for all the work you did for our move. As always Mike Riddle is just the best. He is such a pleasure to work with and I never worry about anything that he does. He worked well with the people from RCN and the other IT company and was a major part of why this move was successful.
Q'Straint / Sure-Lok
Loren A. Mora Project Manager
I truly appreciate the work that you did and your responsiveness on this project. It's no wonder that the PA State Police make use of your services.
JBC ASSOCIATES, INC.