“ET&T techs have become like family because we have come to rely on them so much. Our experience with ET&T has been phenomenal.”

— Sandi Parvin, Administrator Phillipsburg-Easton Honda

Customer focus
Established in 1979, Phillipsburg-Easton Honda in New Jersey offers a wide selection of new and pre-owned vehicles, maintenance services, parts inventory, and body shop. With its relentless focus on customer satisfaction, the full service dealership has experienced rapid growth in recent years, which
motivated them to build a larger facility to keep pace with their growing base of customers.

Switching gears
For the last three years, staff had been working out of trailers while a new Sales & Service Center was being constructed. This year, the long-awaited grand opening featured a car drawing, prizes and a hot air balloon. ET&T played a critical role in the transition to the new facility, starting with the implementation of a new full-featured Mitel/Inter-Tel Axxess phone system, IP phones, and cabling.

Customer
Auto Dealership
Phillipsburg, NJ
New, expanded facilit

Solutions
Mitel/Inter-Tel Axxess
IP Phones
Cabling
Relocation Services

Key Benefits
Faster information flow
Improved customer service
More efficient operations
Easy growth potential
Outstanding technical support

Pulling ahead
An expedited transition was project managed by ET&T to ensure the dealership could continue to provide the highest quality sales and support to its customers. ET&T technicians moved equipment and phone lines from the trailers and re-installed them at the new Sales & Service Center. With the flexible, scalable Axxess platform supporting a variety of applications and devices, the dealership is now able to integrate voice and data in ways that expedite workflow and reduce costs.

Cruise control
Despite the slow economy, Phillipsburg-Easton Honda has been posting record sales. The new phone system provides enough expansion capacity to carry the dealership well into the future. With ET&T on its side, technology issues won’t stand in the way of the dealership’s full-speed growth trajectory.

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