“The cutover process went so smoothly, that it would qualify as a non-event, if not for the fact that we got the phone system of our dreams today!”

— Michael Nagel, Director of Project Management, Cetronia Ambulance Corps

Superior patient care
Founded in 1955, Cetronia Ambulance Corps is one of the larget providers of ambulance services in Eastern Pennsylvania. A non-profit, community based emergency medical services provider located in the Lehigh Valley, Cetronia employs 135 full and part-time career associates and 20 active volunteers. Cetronia dispatches a total fleet of 33 specialized vehicles.

Answering more calls
To maintain its reputation for superior patient care and rapid response, Cetronia Ambulance brought ET&T to recommend a new phone system that would help the busy transport company keep pace with the growing regional demand for its services. The new system would have to meet a set of strict requirements.

Customer
Medical Transportation
Based Allentown, PA
Fleet of 33 Vehicles
135 Employeed

Solutions
Mitel 3300 IP Networked Communication Platform
Feature Rich Mitel IP Phones
Mitel Cordless Handsets & Headsets
LIM for Emergency Support
T1/PRI

Key Benefits
Improved customer response
Increased call capacity
System reliability
Improved call quality
Outstanding technical support

Complex features – No downtime
There would be zero tolerance for service interruptions during system implementation, which would include transitioning to a new dial tone provider – all under an aggressive schedule. Plus, day-shift and night-shift staff would have to be trained on the new system. The new phone system would have to connect a busy call center, integrate easily with a mix of current and emerging technologies, and support a robust set of advanced apps and features covering multiple locations.

Up to speed
ET&T recommended a flexible, scalable Mitel 3300 phone system designed to meet the needs of everyone at Cetronia – from office staff to project teams and managers who spend their workday primarily in the field. With Mitel’s open architecture and technical support resources, ET&T was well positioned to support all the required system integration work, along with coordinating the smooth transition to a new dial tone provider.

Ready to respond
Once the implementation process began, ET&T continued to fine-tune the phone system until every user was satisfied across the organization. Now Cetronia Ambulance has a communication platform that helps it meet the region’s 24 X 7 demand for medical transport services, while enabling Cetronia to accomodate its growth with ease. Cetronia also enjoys peace of mind that comes from ET&T’s local, round-the-clock dedicated support team.

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